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Registration assistant-OIM Retour vers les opportunités


24 Novembre 2023 Il y a 3 mois

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Détails de l'opportunité

Régions concernées par cette opportunité: Tunisie


Under the overall supervision of the Project Manager and the direct supervision of the  Senior Programme Assistant, the incumbent will be responsible for the registration activities through the IOM helpline, while  also acting as intake within the service flow.


  • Answer the helpline calls and provide migrants with basic information on the services available in Tunisia, in accordance with appropriate internal protocol;
  • Ensure organized registration activities upon call from the migrants to the helpline as per  Standard Operating Procedures (SOPs) and standardized data collection system, and referral of beneficiaries for further assessment by the relevant case worker.
  • Refer eligible beneficiaries, including victims of trafficking, medical cases and other vulnerable migrants, for relevant service (medical, psychosocial, AVRR), or to  external service providers as per the needs identified by the case workers or doctor.
  • Follow-up on communication with beneficiaries as required, including to provide updates  on progress on their services and set up appointments with IOM staff
  • Support the design of effective unit’s outreach activities.
  • Keep record of the calls and update the helpline database;
  • Ensure distribution of NFIs to vulnerable migrants



  • Bachelor’s degree from an accredited academic institution in Political or Social Science, Business Administration, International Relations and/ or Law with minimum one year of experience; or
  • High School Degree in the above fields with minimum three years of relevant professional experience.


  • Experience with working directly with vulnerable migrants, including individuals in distress.
  • Experience with compiling and reporting beneficiary data.
  • Excellent computer skills (MS Office, ODK/KOBO, basic database knowledge required).
  • Experience working with Excel and databases.


  • Strong communication skills are essential,
  • Knowledge of protection and determination of vulnerabilities
  • Knowledge of IOM’s Mimosa system is an advantage

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in French and English is required (oral and written).

Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values – all IOM staff members must abide by and demonstrate these three values:
  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators (applicable only if position is with direct reports)
  • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
  • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
  • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
  • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
  • Humility: Leads with humility and shows openness to acknowledging own shortcomings.
  1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
  2. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
  3. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
  4. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
  5. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies




  • Job Identification10328
  • Job CategoryOther
  • Posting Date11/10/2023, 02:00 AM
  • Apply Before11/24/2023, 01:59 PM
  • Degree LevelBachelors or Equivalent
  • Job ScheduleFull time
  • Job ShiftDay
  • Locations

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