Registration assistant-OIM Retour vers les opportunités

Under the overall supervision of the Project Manager and the direct supervision of the  Senior Programme Assistant, the incumbent will be responsible for the registration activities through the IOM helpline, while  also acting as intake within the service flow.

• Answer the helpline calls and provide migrants with basic information on the services available in Tunisia, in accordance with appropriate internal protocol;
• Ensure organized registration activities upon call from the migrants to the helpline as per  Standard Operating Procedures (SOPs) and standardized data collection system, and referral of beneficiaries for further assessment by the relevant case worker.
• Refer eligible beneficiaries, including victims of trafficking, medical cases and other vulnerable migrants, for relevant service (medical, psychosocial, AVRR), or to  external service providers as per the needs identified by the case workers or doctor.
• Follow-up on communication with beneficiaries as required, including to provide updates  on progress on their services and set up appointments with IOM staff
• Support the design of effective unit’s outreach activities.
• Keep record of the calls and update the helpline database;
• Ensure distribution of NFIs to vulnerable migrants

EDUCATION

• Bachelor’s degree from an accredited academic institution in Political or Social Science, Business Administration, International Relations and/ or Law with minimum one year of experience; or
• High School Degree in the above fields with minimum three years of relevant professional experience.

EXPERIENCE

• Experience with working directly with vulnerable migrants, including individuals in distress.
• Experience with compiling and reporting beneficiary data.
• Excellent computer skills (MS Office, ODK/KOBO, basic database knowledge required).
• Experience working with Excel and databases.

SKILLS

• Strong communication skills are essential,
• Knowledge of protection and determination of vulnerabilities
• Knowledge of IOM’s Mimosa system is an advantage

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in French and English is required (oral and written).