Program Officer with INJAZ Tunisia عودة إلى الفرص

·         Works with Program Coordinator and/or Program manager to plan programs and support growth strategy

·         Upholds the highest standards of excellence and quality when delivering all programs

·         Renews commitments of schools/teachers currently involved and recruits new schools/teachers

·         Develops and delivers all presentations to schools/teachers

·         Responsible for plans to increase public awareness of Injaz Tunisia’s programs, among volunteers and educational audiences

·         Number of returning teachers and/or schools

·         Number of presentations to educators

·         Demand for programs by schools/educators and volunteers

·         Recruits and renews commitments from teachers, where applicable

·         Develops and delivers all needed presentations

·         Number of presentations

·         Number of new volunteers placed

·         Number of returning volunteers placed

·         Develops and maintains constructive relationships to support school/student retention and reach

·         Anticipates customer needs and expectations

·         Demonstrates customer orientation and focus in providing products and services

·         Develops positive rapport with school officials

·         Gauges customer satisfaction and recommends the changes in products and services needed to increase satisfaction

·         Displays a sensitivity to customer diversity

·         Customer trust

·         Continued commitments by schools

·         Assures quality of programs through phone calls, classroom monitoring, participant servicing, evaluation instruments, and newsletters

n Continually provides feedback, program materials and resources to volunteers and teachers

n Assesses appropriateness of program model for local area and adjusts accordingly

·         Call back sessions

·         Follow-up correspondence

·         Adherence to program quality guidelines

·         Takes part in all volunteer orientation/training programs

·         Secures location of training, develops orientation materials, schedules volunteers/teachers, orders program materials, distributes registration and evaluation forms

·         Evaluation results

·         % of volunteers/teachers trained

·         Ultimate program evaluation

·         Develops and implements method of participant recognition

·         Logistics of event(s); informs volunteers, teachers, school administrators and Plans business executives of event; plans and distributes appreciation materials

·         Timeliness of method/event

·         Event attendance

·         Maintains database information on all programs and participants (class registration forms and reports)

·         Develops a yearly calendar that predicts program needs and includes timetables, procedures, and responsibilities

·         Reports prepared and submitted

·         Low incidence of one-off research and report preparation