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Program officer -INJAZ Retour vers les opportunités

INJAZ Tunisie

Lance   Offre d'emploi


15 Octobre 2021 Dans 3 semaines

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Détails de l'opportunité


DEPARTMENT: Programs Department


The Program Officer reports to the Program Coordinator. This position is intended for someone who

has a long-term interest in programs management and development. She / He manage daily

operations and supports the Program Coordinator in program execution, including schools

correspondence and marketing. She / He Manages office service functions needed to facilitate a

productive work environment.


Responsibilities include, but are not limited to:

Program Growth and Quality:

  • Supports Program Coordinator in the execution and delivery of programs by conducting

correspondence with schools, assisting with presentations, preparing for training.

  • Supports quality initiatives through excellent customer service and support and process


  • Learns each Injaz Program offering and the requirements to ensure a quality implementation.
  • Develop relationships with Educational intitutions, teachers, and volunteers.
  • Contributes to the execution of the organizational marketing plan.
  • Follow the performance indicators defined with management (KPI).

Securing & Training Volunteers

  • Support the Operations team with the development and delivery of needed presentations.
  • Develops and maintains constructive relationships to support educational institutions retention

and reach.

  • Anticipates customer needs and expectations.
  • Continually provides feedback, program materials and resources to volunteers and teachers.
  • Demonstrates customer orientation and focus in providing products and services.
  • Develops positive rapport with school officials.
  • Gauges customer satisfaction and recommends the changes in products and services needed to

increase satisfaction.

  • Displays a sensitivity to customer diversity.
  • Support the Operations team with the development and the implementation of volunteer

orientation/training programs.

  • Support in securing location of training, developing orientation materials, scheduling

volunteers/teachers, ordering of program materials, distributing the registration and evaluation



Participant Recognition


  • Support with the development and implementation of method of participant recognition.
  • Support with the logistics planning of event(s); information of volunteers, teachers, educational

Institutions’ administrators and business executives of event; planning and distribution of

appreciation materials.

Financial Planning / Analysis / Reporting:

  • Assists with the elaboration of the budget process.
  • Accounting entries.
  • Provides accurate and timely expenses.

Position Qualifications:



  • Bachelor’s degree or equivalent business experience.
  • One years demonstrated working experience.
  • Interest and ability to learn about education and business.
  • Strong oral and written communication.
  • Strong interpersonal skills and abilities to work well with others.
  • Strong organization and planning skills.
  • Ability to be creative.
  • Evidence of problem solving.
  • Computer literacy.
  • Self-motivation and an entrepreneurial attitude.
  • Excellent Arabic and English.
  • Customer service orientation.
  • Desire to develop a career in the education, non-profit, or business sectors.
  • Sincere interest in the mission of Injaz Tunisia.
  • Adhere to Injaz Tunisia Charter of Values and Code of Conduct.


  • one years’ experience.
  • Understanding of the Tunisian Education system and levers.
  • Some experience with IS/IT and HR

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