Program Officer – INJAZ Tunisia عودة إلى الفرص

PURPOSE OF POSITION:

The Program Officer reports to the Program Coordinator. This position is intended for someone who has a long-term interest in programs management and development. She / He manage daily operations and supports the Program Coordinator in program execution, including schools correspondence and marketing. She / He Manages office service functions needed to facilitate a productive work environment.

Responsibilities

Responsibilities include, but are not limited to:

Program Growth and Quality:

• Supports Program Coordinator in the execution and delivery of programs by conducting correspondence with schools, assisting with presentations, preparing for training.
• Supports quality initiatives through excellent customer service and support and process documentation.
• Learns each Injaz Program offering and the requirements to ensure a quality implementation.
• Develop relationships with Educational intitutions, teachers, and volunteers.
• Contributes to the execution of the organizational marketing plan.
• Follow the performance indicators defined with management (KPI).
• Securing & Training Volunteers
• Support the Operations team with the development and delivery of needed presentations.
• Develops and maintains constructive relationships to support educational institutions retention and reach.
• Anticipates customer needs and expectations.
• Continually provides feedback, program materials and resources to volunteers and teachers.
• Demonstrates customer orientation and focus in providing products and services.
• Develops positive rapport with school officials.
• Gauges customer satisfaction and recommends the changes in products and services needed to increase satisfaction.
• Displays a sensitivity to customer diversity.
• Support the Operations team with the development and the implementation of volunteer orientation/training programs.
• Support in securing location of training, developing orientation materials, scheduling volunteers/teachers, ordering of program materials, distributing the registration and evaluation forms

Participant Recognition

• Support with the development and implementation of method of participant recognition.
• Support with the logistics planning of event(s); information of volunteers, teachers, educational
• Institutions’ administrators and business executives of event planning and distribution of appreciation materials.

Financial Planning / Analysis / Reporting:

• Assists with the elaboration of the budget process.
• Accounting entries.
• Provides accurate and timely expenses.