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(Offre en anglais) OIM recrute CANVAC Team Leader Retour vers les opportunités


26 Août 2016 Il y a 8 years

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Détails de l'opportunité

Régions concernées par cette opportunité: Tunis

Duty Station: Tunis, Tunisia

Unit: Immigration & Visa Support Solutions (IVSS)

Position Title: CANVAC Team Leader – Tunis

External Title: CANVAC Team Leader – Tunis

Classification: G-6

Duration: OYFT (one year fixed term)

Reference Code: TN2016-013

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


Reporting directly to the CANVAC Sub-Regional Manager for MENA and Southern Europe in Amman, the successful candidate will provide administrative support for the Canadian Visa Application Centre in Tunisia operated by IOM; particularly s/he will (be):

Core Functions / Responsibilities:

1. Responsible for ensuring that all conditions in the services agreement signed between IOM and the Government of Canada are adhered to by the staff under his/her daily coordination;

2. Responsible for the beginning and end of day, daily reconciliation of all files, documents and fees along with meeting all VAC reporting requirements for both IOM and CIC (Citizenship and Immigration Canada);

3. Supervise, lead and build capacity of the VAC Team in order to implement VAC operations efficiently and effectively ensuring accurate and efficient use of the application tracking system by staff;

4. Provision of Client Information: oversee the timely distribution of the most up to date application forms, information sheets and checklists regarding visa requirements;

monitoring telephone and email inquiries designate VAC staff received from clients (including requirements for submitting visa applications and the location of client’s

passport); providing guidance for staff with regard to CIC’s visa application requirements, ensuring orderly operation of Self-Service and Assisted Data Entry Services and keeping up to date on any changes to visa requirements;

5. Receipt of Applications: oversee the provision of the correct information on proper completion of application forms, while reviewing and collecting same applications along with any supporting / additional documents as required; streamline arrangements for receipt of applications from select agents; record, dispatch to and follow up on applications and passports; arrange appointments for visa applicants who require interview, as required

6. Data Capture: Maintain high degree of skill in using IOM internal software platforms; enter all applicant data, lodging of application documents in the required order, while forwarding all applicant, passport and appointment information to CIC; ensure accurate tracking via bar code scanning system;

7. Collection of Fees: Advise applicants, and where required, collect the applicable visa processing and/or service fees; ensure accuracy, timely accounting, reporting and depositing of all fees collected;

8. Returning of Passport: Collect processed applications; return processed passports and requested information;

9. Reporting: Maintain records of all applications and its fees received and report these records periodically;

10. Maintenance of professional appearance and demeanor at all times;

11. Comply with the IOM Policy for a Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”;

12. Assist the CANVAC Sub-Regional Manager for Africa and Middle East with regional duties as required.

13. Such other duties as may be assigned by the Chief of Mission, or the CANVAC Regional Manager.

Critères d'éligibilité

  • Bachelor Degree in Business Management, Airline Ticketing, Social Science or related discipline; or an equivalent combination of education, training & experience;
  • Minimum of four years’ relevant professional experience in a similar setting & capacity; supervisory experience; demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
  • A School Diploma Degree in combination with two additional years of qualifying experience may be accepted in lieu of the Bachelor Degree.
  • Excellent knowledge of English & French and Arabic. Fluency in all three languages would be an asset;
  • Excellent computer skills, especially in Word & Excel;
  • Strong interpersonal & intercultural skills; Team player; 100% integrity.

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