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(Offre en anglais) IOM Tunis recrute un Operation Assistant Retour vers les opportunités


26 Avril 2017 Il y a 7 ans

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Détails de l'opportunité

Régions concernées par cette opportunité: Tunis
Domaines concernées par cette opportunité: Droit des migrants

IOM TUNIS: VA/TN2017-010

The UN agency for Migration – IOM Tunisia is looking for an
Operations Assistant according to the terms of reference stipulated below.

Position Title: Operations assistant

Duty Station: Tunis, Tunisia

Classification: UG

Type of Appointment: Special short-term ungraded, 6 months with possibility of extension

Organizational Unit: Operations

Estimated Start Date: ASAP

Closing Date: 13 April 2017

Reference Code: TN 2017-010

Established in 1951, The UN agency for Migration – IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


Under the direct supervision of Senior Project Assistant, and the overall supervision of Chief of mission, the incumbent will support the implementation of AVRR operations in compliance with IOM established procedures to ensure orderly and timely movements and reintegration of returnees in their countries of return.

Core Functions / Responsibilities:

  1. Verify migrants’ documents identity as necessary.
  2. Receive, register travel documents and make entries into IOM data base/Mimosa, as required per SOPs.
  3. Create proflight in MiMOSA and proflight files as assigned by the Operations officer.
  4. Track travel documents expiration deadlines, make airline bookings and check schedules in AMADEUS as required.
  5. Make airline bookings for migrants in accordance with IOM SOPs.
  6. Communicate with the airlines on proflight related issues, name lists, booking details, domestic bookings, additions, deletions, refunds, etc.
  7. Liaise with relevant IOM offices and other counterparts (RSC, UNHCR, ICRC, embassies) about departure schedules, ground transportation of migrants between processing sites for the purpose of resettlement.
  8. Follow up with IOM departments and other IOM officers regarding costs of movements.
  9. Follow up for timely assignment of medical and operational escorts to proflights.
  10. Make escort bookings and communicate the details to those concerned in accordance with the program requirements.
  11. Generate and timely distribute Advance Booking Notifications, Transit Visa Waiver Requests,
  12. Additions, Deletions, Departure Notification to the proflight according to IOM SOPs.
  13. Keep updated proflight file, ensuring that all necessary documents are requested and included in the file including exit permits, correspondence with airlines, receiving missions and other related parties.
  14. Enter costs into MIMOSA and ensure timely closure of files and handover to airlines accounts team.
  15. Provide monthly reports and any other ad-hoc report that may be required.

Perform any other duties that may be assigned.

Required Competencies:


  • Accepts and gives constructive criticism
  • Follows all relevant procedures, process and policies
  • Meets deadline, cost and quality requirements for outputs
  • Establishes and maintains effective working relationships with clients.
  • Demonstrates interest in improving relevant skills.
  • Actively shares relevant information.
  • Clearly communicates and listens to feedback on changing priorities and procedures.
  • Proactively develops new ways to resolve problems.
  • Provides constructive feedback to colleagues.
  • Sets clear and achievable goals consistent with agreed priorities for self and others.
  • Masters subject matter relate to responsibilities.
  • Knowledgeable about and promotes IOM core mandate and migration solutions.
  • Actively contributes to an effective, collegial and agreeable team environment.
  • Takes joint responsibility for team’s work.


  • Proactively identifies and advocates for cost-efficient technology solutions.
  • Understands applicability and limitation of technology and seeks to apply it to appropriate work.

Critères d'éligibilité

  • High School Degree/Certificate degree in Business Management, Tourism Client Services, from an accredited academic institution and four years of relevant professional experience ; or Bachelors or Equivalent or Higher degree in the above fields with two years of relevant professional experience.
  • Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
  • Experience in an airline or busy travel agency carrying out similar tasks;
  • Strong practical computer skills, including Excel spread sheet and Access database and experience of work with on-line applications;
  • Proficiency in AMADEUS or other airlines Computer Reservations System;
  • Accuracy in handling and reporting data;
  • Ability to read, understand and apply written instructions and guidelines; interpret instructions and resolve work related problems; detect input/output errors; perform basic arithmetical calculations;
  • Mature individual and able to work on overtime, when requested and independently;
  • Previous working experience with NGOs or international organizations, is an added advantage;
  • Fluency in Arabic, French and English.

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