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Mercy Corps recrute Civil Society Portfolio Program Manager Retour vers les opportunités

Mercy Corps

Lance   Offre d'emploi


20 Novembre 2019 Il y a 3 ans

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Détails de l'opportunité

SUPERVISORY RESPONSIBILITY : Project Officers and Program Coordinator.  

REPORTS DIRECTLY TO: Deputy Program Director

WORKS DIRECTLY WITH: Finance Manager, Operations Manager, Finance & Compliance Officer, MEL teams, HQ regional program teams, Senior Management Team


About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.  In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions  into action — helping people triumph over adversity and build stronger communities from within.  Now, and for the future.

Program / Department Summary 

Mercy Corps has been present in Tunisia since 2011, focusing its interventions on employability, entrepreneurship Financial Education and CSOs capacity Building with funding from MEPI, DFID, EU and AFD. Mercy Corps is committed to working with Tunisian associations and civic organizations to support their transition to an independent civil society and to help, them take on new responsibility and strengthen their capacity to constructively interact with the government and private sector. 

To help Tunisian civil society organizations understand and adopt the new role and responsibilities that are now open to them, Tunisia WAVES Program (Wiring Accountability for a Vibrant Economy and Society) will support leading Tunisian CSOs to develop their organizational capacities and manage programs in an accountable way in accordance with feasible Outcomes frameworks, and set themselves up for autonomous operations well into the future. The program is based on the premise that the robust financial support provided to Tunisia for the setup of its CSO sector post- 2011 revolution will eventually weaken – meaning that Tunisian civil society needs to be well placed to keep pushing again and again with reduced financial resources but increased skills and efficiency – to ensure a future that is democratic for all Tunisians.

General Position Summary 

The Program Manager is responsible for coordinating and implementing the WAVES Program including daily management of program activities and program staff, and ensuring appropriate systems and support mechanisms are in place to track, analyze and report on results. The PM is a strong team leader, able to develop and mentor team members and is an effective communicator, able to work with internal and external stakeholders to achieve common objectives. 

S/he is responsible for managing relationships with local partners, beneficiaries and USDOS representatives, contributing to achievement of country goals through innovation and program development and displaying expertise. 

Essential Job Responsibilities 

  • Foster  a collaborative  relationships with  the implementing partners and  work closely with them to identify  and resolve implementation obstacles.
  • Manage  program activities  according to the work  plan, project document and  implementation strategy.
  • Ensure that program staff, the participants and the program partners achieve the program approach, vision and objectives.
  • Liaise with local authorities and program stakeholders.

Strategy & Vision

  • Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
  • Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country-wide strategy development. 
  • Develop and organize activities to secure resources for programs and convince stakeholders to provide support.  

Team Management 

  • Develop the capacity of the team, deepen understanding of their roles and assist with career development.
  • Assist team members with information, tools and resources to improve performance & reach objectives.
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Hire, orient and lead team members as necessary.

Program Management 

  • Collaborate with program, finance and administrative staff.
  • Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
  • Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
  • Implement and model Mercy Corps’ philosophy of social entrepreneurship and leverage Mercy Corps’ best practices.
  • Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
  • Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

Influence & Representation 

  • Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
  • Communicate effectively to ensure overall project targets and donor obligations are met.
  • Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.
  • Maintain high ethical standards and treat people with respect and dignity.
  • Exhibit an awareness of his/her own strengths and development needs.


  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning  

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. 

Accountability to Beneficiaries 

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.


The successful PM will combine exceptional management skills and experience in maintaining donor and partner relationships.  S/he will have an outstanding ability to develop, implement and manage innovative programs within the current and future program structure of Mercy Corps in the region. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.


As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


Critères d'éligibilité

  • Graduate degree or equivalent in social science, management, international development or other relevant fields.
  • A minimum 5 years of international relief and development program management experience.
  • Preferably, 3 to 5 years’ experience working in CSOs capacity building related projects.
  • Established ability to manage and communicate effectively with team members of varied work styles. 
  • Demonstrated flexibility and creativity in planning and problem solving.
  • Proven ability to learn quickly, lead a program to achieve stated results and objectives. 
  • Experience with the development, implementation & compliance of USAID funded programs.
  • Ability to effectively represent Mercy Corps and its interests to key stakeholders.  
  • Experience working with host governments, national and international NGOs.
  • Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
  • Excellent oral and written English skills required; proficiency in French is required.
  • Ability to work effectively with an ethnically diverse team in a sensitive environment. 
  • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.

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