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IOM TUNISIA: VATN/2018-023
Case Worker – Zarzis

Organizational Context and Scope:

Established in 1951, the UN agency for Migration – IOM is the leading inter-governmental
organization in the field of migration and works closely with governmental, intergovernmental
and non-governmental partners. IOM is dedicated to promoting humane and orderly migration
for the benefit of all. It does so by providing services and advice to governments and migrants.
In line with IOM’s mandate, IOM Tunisia works to uphold the human dignity and well-being of
migrants and to advance the understanding of migration issues in the region. As part of its
Migrant Protection and Assistance programming, IOM Tunisia works with its partners to
address the immediate needs of migrants and to refer them to available services.
Under the overall guidance of the Chief of Mission (CoM), the direct supervision of the Head of
Sub-Office (HSO) and in close coordination with IOM Protection team, the “Case Worker” will
be responsible of the reception, orientation, referral and assistance to migrants, based on their
needs, as well as case management, including individual and group counselling of migrants
both at IOM office as well as different shelters providing emergency accommodation to
vulnerable migrants in Medenine.

Core Functions / Responsibilities:

The successful candidate will be responsible for:

In particular he/she will:

1. Assist IOM beneficiaries through provision of information on the services available
for migrants in Tunisia, including through individual counseling sessions as well as
distribution of information sheets, leaflets/brochures regarding social or medical
services in Tunisia;
2. Attend to telephone and e-mail inquiries from migrants by providing timely and
accurate information on IOM services and procedures;
3. Carry out screening interviews with migrants to assess their vulnerability, identify
their specific needs and determinate their eligibility for IOM assistance, in close
coordination with IOM Protection team;
4. Provide orientation and support to migrants through referrals to services available,
including social services, medical assistance and legal services;
5. Refer eligible beneficiaries, including victims of trafficking, medical cases and other
vulnerable migrants, for relevant service (medical, psychosocial, AVRR), or to
external service providers as per the needs identified;
6. Follow-up on the assistance provided to beneficiaries, including through
coordination with service providers responsible for provision of assistance;
7. Compile case reports and maintain case files for each beneficiary assisted and
prepare statistical reports as requested, while adhering to IOM data protection
standards;
8. Support with administrative tasks of the Sub-Office, including collecting and
recording of beneficiary data and creating of new case files when required;
9. Disseminate best practices and lessons learned in assistance to vulnerable migrants
in general and vulnerability assessment in particular;
10. Other duties as may be assigned.

Required Competencies:

Inclusion & respect for diversity
Respects and promotes individual and cultural differences. Encourages diversity and inclusion
wherever possible

Integrity & transparency
Maintains high ethical standards and acts in a manner consistent with organizational
principles/rules and standards of conduct.
Professionalism
Demonstrates ability to work in a composed, competent and committed manner and exercises
careful judgment in meeting day-to-day challenges.
Teamwork
Develops and promotes effective collaboration within and across units to achieve shared goals
and optimize results.
Delivering results
Produces and delivers quality results in a service-oriented and timely manner. Is action
oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge
Continuously seeks to learn, share knowledge and innovate.
Accountability
Takes ownership for achieving the Organization’s priorities and assumes responsibility for own
action and delegated work.
Communication
Encourages and contributes to clear and open communication.
Explains complex matters in an informative, inspiring and motivational way.