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IT Officer – FHI 360 Retour vers les opportunités


FHI 360

Lance   Offre d'emploi

Échéance

26 Janvier 2021 Il y a 8 mois

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Détails de l'opportunité

Régions concernées par cette opportunité: Tunis et 1 autre(s) régions
Domaines concernées par cette opportunité: Développement économique et social
For current and strategic needs in IT, we are looking for IT Officers profiles :
Position Description:

The IT Officer provides support to end-users, internal users, or partners. Serves as the first line of support for the end user on issues related to desktop computers, laptops, printers, servers, network connectivity and remote access. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

He or She works with the US ISS (Information Solutions and Services) Operations team and US ISS Infrastructure team to coordinate support, project delivery, upgrades, and routine tasks.

  • Provides support of computer hardware, software, printers, applications, operating systems, servers, and network devices.
  • Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment.
  • Manages and collaborates with third party suppliers/vendors where appropriate and ensures that vendor performance and provision of services and quality is in line with FHI 360 expectations that enable FHI 360 to meet or exceed service levels.
  • Manages and collaborates with third party suppliers/vendors where appropriate and ensures that vendor performance and provision of services and quality is in line with FHI 360 expectations that enable FHI 360 to meet or exceed service levels.
  • Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment.
  • Supports organizational wide priorities by ensuring optimal support and timely resolution of incidents.
  • Demonstrates complete ownership of all incidents or service requests.
  • Responsible for tracking and progress of all incidents to conclusion
  • Identifies and promotes technical and operational “best practices.”
  • Trains staff on newly deployed technologies
  • Reviews and enforces FHI 360’s policies and standard operating procedures (SOPs)

Critères d'éligibilité

  • Must speak and write fluent English.
  • Moderate understanding of Information Technology industry practices.
  • Solid knowledge and experience with incident management and operations services tools and systems.
  • Proficiency with MS Office Suite 2013, 2016, Windows 7 & 10, Office 365, Exchange 2013, Exchange Online, Active Directory, and Azure Active Directory.
  • Strong oral and written communication skills. Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public.
  • Telecommunications: PABX, VoIP, voice mail, and peripheral devices
  • Server: Windows Server 2012 & 2016, DFS, WSUS (Windows Server Update Services).
  • Ability to multi-task and self-motivate through assignments and routines.
  • Bachelor Degree and 3 - 6 years relevant experience; or AA and 6 - 8 years relevant experience; or High School/GED and 8 - 10 years relevant experience or the international equivalent. Vocational or specialized training; Equivalent combination of education and experience.

L'opportunité a expiré

Cette opportunité n'est malheureusement plus disponible sur Jamaity. Visitez régulièrement la rubrique opportunités pour ne plus en rater.

Contacts

Marwa Belgasmi

HR Development Associate
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d551d015f9c7760de857fe132778d4ea

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