(Offre en anglais) IOM TUNIS recrute un CVAC Administrative Clerk Retour vers les opportunités

VA/TN2017-021
(OPEN TO INTERNAL AND EXTERNAL CANDIDATES-NATIONALS ONLY)

The UN agency for Migration – IOM Tunisia is looking for a CVAC Administrative Clerk according to the terms of reference stipulated below.

Position Title: CVAC Administrative Clerk
Duty Station: Tunis, Tunisia
Classification: G-3
Type of Appointment: Special Short Term contract; 6 months, with the possibility of extension.
Estimated Start Date: September 2017
Closing Date: 1st August 2017
Reference Code: VA-TN 2017-021

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context

Under the general oversight of the Immigration & Border Management (IBM) Division’s Immigration & Visa Support Solutions (IVSS) Unit at HQ and under the direct functional supervision of the Senior Programme Assistant and the direct administrative supervision Chief of Mission, the Incumbent will provide administrative support for the Canadian Visa Application Centre operated by IOM; particularly s/he will:

Core Functions / Responsibilities:

In particular he/she will:

1. Assist in the provision of information to clients, including: distribution of information sheets and checklists regarding visa requirements;
2. Assist with telephone, e-mail, inquiries from clients (including requirements for submitting visa applications and the location of client’s passport), providing timely and accurate information to clients;
3. Provide assistance to clients with Value Added Services. Informing clients of any changes to visa requirements or submission procedures.
4. Maintain a professional appearance and migrant friendly demeanour at all times;
5. Immediately inform management of any problems or issues related to daily work.
6. Provide client service excellence to applicants at all times, in full compliance with the ICRR Statement of Work (SOW) and the ICRR Service Standards.
7. Maintain positive working relationships with staff of the lead program partner, VFS Global and ICRR CVO staff in Tunis.
8. Comply with the IOM Policy for a Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”.
9. Such other duties as may be assigned.