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(Offre en anglais) IOM TUNIS recrute un CVAC Administrative Clerk Retour vers les opportunités


01 Août 2017 Il y a 7 ans

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Détails de l'opportunité

Régions concernées par cette opportunité: Tunis



The UN agency for Migration – IOM Tunisia is looking for a CVAC Administrative Clerk according to the terms of reference stipulated below.

Position Title: CVAC Administrative Clerk
Duty Station: Tunis, Tunisia
Classification: G-3
Type of Appointment: Special Short Term contract; 6 months, with the possibility of extension.
Estimated Start Date: September 2017
Closing Date: 1st August 2017
Reference Code: VA-TN 2017-021

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


Under the general oversight of the Immigration & Border Management (IBM) Division’s Immigration & Visa Support Solutions (IVSS) Unit at HQ and under the direct functional supervision of the Senior Programme Assistant and the direct administrative supervision Chief of Mission, the Incumbent will provide administrative support for the Canadian Visa Application Centre operated by IOM; particularly s/he will:

Core Functions / Responsibilities:

In particular he/she will:

1. Assist in the provision of information to clients, including: distribution of information sheets and checklists regarding visa requirements;
2. Assist with telephone, e-mail, inquiries from clients (including requirements for submitting visa applications and the location of client’s passport), providing timely and accurate information to clients;
3. Provide assistance to clients with Value Added Services. Informing clients of any changes to visa requirements or submission procedures.
4. Maintain a professional appearance and migrant friendly demeanour at all times;
5. Immediately inform management of any problems or issues related to daily work.
6. Provide client service excellence to applicants at all times, in full compliance with the ICRR Statement of Work (SOW) and the ICRR Service Standards.
7. Maintain positive working relationships with staff of the lead program partner, VFS Global and ICRR CVO staff in Tunis.
8. Comply with the IOM Policy for a Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”.
9. Such other duties as may be assigned.

Critères d'éligibilité

  • High School Diploma or equivalent in Business Management, Client Services, Social Science or related discipline preferred
  • Minimum 3 years of relevant professional experience in a similar setting & capacity preferred
  • Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities
  • Excellent knowledge of French and Arabic
  • Excellent computer skills, especially in MS Office
  • Strong interpersonal & intercultural skills with an attention to detail
  • Team player - 100% integrity
  • Accepts and gives constructive criticism
  • Follows all relevant procedures, processes, and policies
  • Meets deadline, cost, and quality requirements for outputs
  • Monitors own work to correct errors
  • Takes responsibility for meeting commitments and for any shortcomings
  • Masters subject matter related to responsibilities
  • Identifies issues, opportunities, and risks central to responsibilities
  • Demonstrates interest in improving relevant skills
  • Demonstrates interest in acquiring skills relevant to other functional areas
  • Convinces others to share resources
  • Presents goals as shared interests
  • Sets clear and achievable goals consistent with agreed priorities for self and others
  • Identifies priority activities and assignments for self and others
  • Learns about developments in available technology
  • Proactively identifies and advocates for cost-efficient technology solutions
  • Identifies issues, opportunities, and risks central to responsibilities
  • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
  • Persistent, calm, and polite in the face of challenges and stress
  • Treats all colleagues with respect and dignity
  • Excellent knowledge French and Arabic. English languages skills would be an asset

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