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(Offre en anglais) IOM Tunis recrute un Booking and Operations Assistant Retour vers les opportunités



Échéance

29 Octobre 2017 Il y a 3 ans

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Détails de l'opportunité

Régions concernées par cette opportunité: Tunis
Domaines concernées par cette opportunité: Droits de l’Homme et 1 autre(s) domaines

IOM TUNIS: VA/TN2017-024

The UN agency for Migration – IOM Tunisia is looking for a Booking and Operations Assistant according to the terms of reference stipulated below.

  • Position Title: Booking and Operations Assistant
  • Duty Station: Tunis, Tunisia
  • Classification: UG
  • Type of Appointment: Special short-term ungraded, 6 months with possibility of extension
  • Organizational Unit: Operations
  • Estimated Start Date: ASAP
  • Closing Date: 29 October 2017
  • Reference Code: TN 2017-024

Established in 1951, The UN agency for Migration – IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context:

Under the direct supervision of the Operations and Assisted Voluntary Return and Reintegration (AVRR) Senior Project Assistant, and the overall supervision of Chief of mission, the incumbent will ensure bookings and migrants’ voluntary returns operations in compliance with IOM established procedures to ensure orderly and timely movements.

Core Functions / Responsibilities:

  1. Arrange, check schedules in AMADEUS, and book flight tickets for all migrants assisted by IOM in their voluntary return to their country of origin. Ensure travel is arranged efficiently and effectively;
  2. Verify migrants’ documents identity and track travel documents expiration deadlines as necessary;
  3. Communicate with the airlines on proflight related issues, name lists, booking details, domestic bookings, additions, deletions, refunds, etc;
  4. Make escort bookings and communicate the details to those concerned in accordance with the program requirements;
  5. Follow up for timely assignment of medical and operational escorts to proflights;
  6. Receive, register travel documents and make entries into IOM data base/MiMOSA, as required per SOPs; Create proflight in MiMOSA and maintain updated proflight files as assigned by the Operations and AVRR Senior Project Assistant, ensuring that all necessary documents are requested and included in the file including exit permits, correspondence with airlines, receiving missions and other related parties;
  7. Process requests for purchasing tickets for IOM staff and visitors, ensuring that the travel arrangement follow the IOM rules of most direct route and most competitive prices. Provide solutions to a wide spectrum issues related to travel;
  8. Process travel authorizations and travel claims of IOM staff in line with travel entitlements ensuring that the travel arrangement follow internal and external regulations and alerting management in cases of non-conformity;
  9. Assist with technical guidance on issues related to IOM staff travel. Provide inputs and analysis to decision-making processes;
  10. Collect and analyse data of market situation on travel service area and tariffs, conduct surveys on travel services;
  11. Ensure implementation of cost saving measures through negotiation with travel service provider, arrangement of the most economic route and appropriate itinerary;
  12. Generate and timely distribute Advance Booking Notifications, Transit Visa Waiver Requests; as well as additions, deletions, departure notifications to the proflight according to IOM SOPs;
  13. Liaise with relevant IOM offices and other counterparts (RSC, UNHCR, ICRC, embassies) about departure schedules, ground transportation of migrants between processing sites for the purpose of resettlement;
  14. Follow up with other IOM departments and IOM officers regarding costs of movements;
  15. Provide monthly reports and any other ad-hoc report that may be required;
  16. Perform any other duties that may be assigned

Critères d'éligibilité

  • Accepts and gives constructive criticism
  • Establishes and maintains effective working relationships with clients
  • Meets deadline, cost and quality requirements for outputs
  • Demonstrates interest in improving relevant skills.
  • Follows all relevant procedures, process and policies
  • Actively shares relevant information.
  • Clearly communicates and listens to feedback on changing priorities and procedures.
  • Proactively develops new ways to resolve problems
  • Provides constructive feedback to colleagues
  • Sets clear and achievable goals consistent with agreed priorities for self and others
  • Masters subject matter relate to responsibilities
  • Knowledgeable about and promotes IOM core mandate and migration solutions
  • Actively contributes to an effective, collegial and agreeable team environment
  • Takes joint responsibility for team’s work.
  • Proactively identifies and advocates for cost-efficient technology solutions.
  • Understands applicability and limitation of technology and seeks to apply it to appropriate work.
  • High School Degree/Certificate degree in Business Management, Tourism Client Services, from an accredited academic institution and four years of relevant professional experience ; or Bachelors or Equivalent or Higher degree in the above fields with two years of relevant professional experience
  • Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities
  • Ability to read, understand and apply written instructions and guidelines; interpret instructions and resolve work related problems; detect input/output errors; perform basic arithmetical calculations.
  • Experience in an airline or busy travel agency carrying out similar tasks
  • Strong practical computer skills, including Excel spread sheet and Access database and experience of work with on-line applications
  • Previous working experience with NGOs or international organizations, is an added advantage
  • Proficiency in AMADEUS or other airlines Computer Reservations System
  • Mature individual and able to work on overtime, when requested and independently
  • Accuracy in handling and reporting data
  • Fluency in Arabic, French and English

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