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Échéance

06 Mars 2016 Il y a 6 ans

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Détails de l'opportunité

Régions concernées par cette opportunité: Tunis

Position Title: Operations Assistant

Duty Station: Tunis, Tunisia

Classification: G4

Type of Appointment: SST for 6 months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 6 March 2016

Reference Code: LY20-2016-002

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Context: Under the direct supervision of the Operations Officer and the overall supervision of the Senior Operations Officer, the incumbent will support the implementation of AVRR operations in compliance with IOM established procedures to ensure orderly and timely movements and reintegration of returnees in their countries of return.

Core Functions / Responsibilities:

  • Verify migrants’ documents identity as necessary.
  • Receive, register travel documents and make entries into IOM data base/Mimosa, as required per SOPs.
  • Create proflight in MiMOSA and proflight files as assigned by the Operations officer.
  • Track travel documents expiration deadlines, make airline bookings and check schedules in AMADEUS as required.
  • Make airline bookings for migrants in accordance with IOM SOPs.
  • Communicate with the airlines on proflight related issues, name lists, booking details, domestic bookings, additions, deletions, refunds, etc.
  • Liaise with relevant IOM offices and other counterparts (RSC, UNHCR, ICRC, embassies) about departure schedules, ground transportation of migrants between processing sites for the purpose of resettlement.
  • Follow up with IOM departments and other IOM officers regarding costs of movements.
  • Follow up for timely assignment of medical and operational escorts to proflights. Make escort bookings and communicate the details to those concerned in accordance with the program requirements.
  • Generate and timely distribute Advance Booking Notifications, Transit Visa Waiver Requests, Additions, Deletions, Departure Notification to the proflight according to IOM SOPs.
  • Keep updated proflight file, ensuring that all necessary documents are requested and included in the file including exit permits, correspondence with airlines, receiving missions and other related parties.
  • Enter costs into MIMOSA and ensure timely closure of files and handover to airlines accounts team.
  • Perform any other duties that may be assigned

Required Competencies:

Behavioral:

Accepts and gives constructive criticism

Follows all relevant procedures, process and policies;

Meets deadline, cost and quality requirements for outputs; Establishes and maintains effective working relationships with clients.

Demonstrates interest in improving relevant skills;

Actively shares relevant information.

Clearly communicates and listens to feedback on changing priorities and procedures.

Proactively develops new ways to resolve problems;

Provides constructive feedback to colleagues. Sets clear and achievable goals consistent with agreed priorities for self and others.

Masters subject matter relate to responsibilities; Knowledgeable about and promotes IOM core mandate and migration solutions.

Actively contributes to an effective, collegial and agreeable team environment; Takes joint responsibility for team’s work; Proactively identifies and advocates for cost-efficient technology solutions. Establishes realistic resource requirements to meet IOM needs.

Technical:

Works effectively in high-pressure, rapidly changing environments;

Coordinates actions with emergency response actors and making use of coordination structures;

Supports adequate levels of information sharing between internal units, cluster partners, IOM and other emergency response actors;

Establishes and maintains effective relationships with implementing partners; Makes correct decisions rapidly based on available information

Critères d'éligibilité

  • Secondary School Diploma. Certificate in Business Administration, Tourism or relevant field will be an advantage
  • IATA Standard diploma from a well-established institution
  • At least 4 years of experience in an airline or busy travel agency carrying out similar tasks.
  • Strong practical computer skills, including Excel spread sheet and Access database and experience of work with on-line applications.
  • Proficiency in AMADEUS or other airlines Computer Reservations System.
  • Accuracy in handling and reporting data.
  • Required IOM functional competencies: effective communicator, successful negotiator, creative and analytical thinker, active learner, team player, and cross cultural facilitator.
  • Ability to read, understand and apply written instructions and guidelines; interpret instructions and resolve work related problems; detect input/output errors; perform basic arithmetical calculations
  • Mature individual and able to work on overtime, when requested and independently
  • Previous working experience with NGOs or international organizations, is an added advantage
  • Fluency in English. Working knowledge of Arabic or French is an advantage.

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