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Intern- Canadian Visa Application Center – IOM Retour vers les opportunités



Échéance

17 Juin 2021 Il y a 1 semaine

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Détails de l'opportunité

Régions concernées par cette opportunité: Tunis

The UN agency for Migration – IOM Tunisia is looking for a CVAC (Canadian Visa Application Center) Intern according to the terms of reference stipulated below.

Duty Station: Tunis, Tunisia
Position Title: Intern – Canadian Visa Application Center
Classification: Internship
Type of Appointment 6 months
Estimated starting date: 01st July 2021
Reference Code: TN2021-018 CVAC Intern

Organizational Context and Scope
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental, and nongovernmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and
migrants.
Under the general oversight of the Immigration, Border Management (IBM) Division’s Immigration & Visa Support Solutions (IVSS) Unit at HQ & Sub Regional Coordinator, with overall guidance of chief of mission in Tunis and direct supervision of CVAC Team leader, the Incumbent will provide administrative support for the Canadian Visa
Application Centre operated by IOM.

Responsibilities and Accountabilities
The selected candidate particularly will:
1. Provide client service excellence to applicants at all times, in full compliance with the Immigration, Refugees Citizenship Canada (IRCC) Statement of Work (SOW) and the IRCC Service Standards.
2. Assist in the provision of client information: distribution of application forms, information sheets and checklists regarding visa requirements; assist with telephone, chat and e-mail inquiries from clients (including
requirements for submitting visa applications and the location of client’s passport), providing timely and accurate information to clients; providing assistance to clients with Value Added Services. Informing clients of any changes to visa requirements or submission procedures.
3. Ensure the delivery of applications and passports from the VAC Visa office and vice versa for the passports.
4. Scanning applications into CANVAC software’s barcode scanning system.
5. Maintain a professional appearance and migrant friendly demeanor at all times.
6. Maintain positive working relationships with IOM’s Lead VAC Partner, VFS Global and IRCC staff locally.
7. Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service.
8. Comply with the IOM Policy for a Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse (PSEA) and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”.
9. Such other duties as may be assigned by team leader, the Chief of Mission, sub-regional coordinator, regional manager, FMS/IBM Unit at HQ.

Critères d'éligibilité

  • Education and experience:
  • At the time of application, candidates are required to have just completed (less than year) or be enrolled in a graduate degree from an accredited academic institution, preferably in English/French languages or Computer sciences.
  • Demonstrated interest in working in international organizations and client service field.
  • Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities
  • Excellent computer skills, especially in MS Office.
  • Strong interpersonal & intercultural skills with an attention to detail.
  • Languages • Full fluency in written and spoken French, English and Arabic is required.
  • Competencies:
  • Accountability • Accepts and gives constructive criticism • Follows all relevant procedures, processes, and policies • Meets deadline and quality requirements for outputs • Monitors own work to correct errors • Takes responsibility for meeting commitments and for any shortcomings
  • Client Orientation • Identifies the immediate and peripheral clients of own work • Establishes and maintains effective working relationships with clients
  • Continuous Learning • Contributes to colleagues' learning • Demonstrates interest in improving relevant skills • Demonstrates interest in acquiring skills relevant to other functional areas • Keeps abreast of developments in own professional area
  • Communication • Actively shares relevant information • Clearly communicates, and listens to feedback on, changing priorities and procedures • Writes clearly and effectively, adjusting wording to the intended audience • Listens effectively and communicates clearly, adapting delivery to the audience
  • Planning and Organizing • Sets clear and achievable goals consistent with agreed priorities for self and others • Organizes and documents work to allow for planned and unplanned handovers
  • Professionalism • Identifies issues, opportunities, and risks central to responsibilities • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation • Effectively applies knowledge of migration issues within organizational context • Persistent, calm, and polite in the face of challenges and stress • Works effectively with people from different cultures by adapting to relevant cultural contexts
  • Teamwork • Actively contributes to an effective, collegial, and agreeable team environment 4 • Contributes to, and follows team objectives • Seeks input and feedback from others • Actively supports and implements final group decisions • Takes joint responsibility for team's work

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