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(Offre en anglais) FHI 360 recrute un(e) “IT Assistant” Retour vers les opportunités

FHI 360

Lance   Offre d'emploi


01 Août 2019 Il y a 4 ans

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Détails de l'opportunité

Régions concernées par cette opportunité: Tunis

Job Title: IT Assistant
Project: Tunisia Resilience and Community Empowerment (Ma3an)

FHI 360 is a global development organization with a rigorous, evidence-based approach. Our professional staff includes experts in health, nutrition, education, economic development, civil society, environment and research. FHI 360 operates from 60 offices with 4,400 staff in the U.S. and around the world. Our commitment to partnerships at every level and our multidisciplinary approach enable us to have a lasting impact on the individuals, communities and countries we serve–improving lives for millions. We seek qualified candidates for the position of IT Assistant for the Tunisia Country Office.

Position Description:

The IT Assistant provides support to end-users, internal users, or partners. Serves as the first line of support for the end user on issues related to desktop computers, laptops, printers, network connectivity and remote access. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. . He/She works with the IT Officer or IT Manager, Regional IT Manager, US Int’l Operations team to coordinate support, project delivery, upgrades and routine tasks.

  • Handles basic support of hardware, software, applications and operating systems, network printers and scanners, technical consultation and networking.
  • Serves as a productive project team member by completing assigned tasks.
  • May lead small projects to build project management/delivery capacity
  • Performs software installations on company computers and configures applications as specified.
  • Working knowledge and understanding with a variety of technologies to effectively support end- users.
  • Repairs computer equipment and replaces computer parts
  • Plan and implement scheduled maintenance upgrades and software upgrades when necessary
  • Provides desktop/user support
  • Provide IT user training and documentation
  • Ensures the weekly update of the Bitdefender anti-virus of servers and clients
  • Excellent oral and written communication skills.
  • Ability to interact with a broad range of end-users and use various technical resources to provide support.
  • Manages IT incidents/requests and escalates them to the IT Officer or IT Manager as necessary
  • Demonstrates ownership of customer issues and independently seeks solutions.
  • Works on assignments that are routine in nature.
  • Ensures compliance of FHI 360’s IT Policies
  • Provides user training of new technologies
  • Has ability to recognize situations that deviate from accepted practice and seeks managerial advice prior to taking action.
  • Works under direct supervision and follows specific instructions.
  • Does not change procedures without supervisor’s approval.
  • Ensures compliance of FHI 360’s IT policies
  • Generally, reports directly to the IT Manager or IT Officer

Critères d'éligibilité

  • Must speak and write fluent English
  • Basic understanding of Information Technology industry practices.
  • Solid knowledge and experience with incident management and operations services tools and systems.
  • Proficiency with MS Office Suite 2016, Windows 10, Exchange, Active Directory. Basic knowledge of Cisco routers/switches and other networking devices. A willingness to increase knowledge and update skills as required.
  • Skills in oral and written communication. Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public.
  • Ability to multi-task and self-motivate through assignments and routines.
  • 0-3 years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment.
  • High School diploma with an Associate’s degree preferred, or the international equivalent. Vocational or specialized training
  • Prior work experience in a non-governmental organization (NGO).
  • Equivalent combination of education and experience.

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