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28 Novembre 2021 Il y a 2 ans

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Détails de l'opportunité

Duty Station: Tunis, Tunisia 

Position Title: CVAC Intern 

Classification: Internship 

Type of Appointment: 6 months 

Estimated starting date: ASAP 

Reference Code: TN2021-036 Intern CVAC 

Duties and Responsibilities: 

Established in 1951, IOM is the leading inter-governmental organization in the field of  migration and works closely with governmental, intergovernmental, and non governmental partners. IOM is dedicated to promoting humane and orderly migration  for the benefit of all. It does so by providing services and advice to governments and  migrants.  

Under the general oversight of the Immigration, Border Management (IBM) Division’s  Immigration & Visa Support Solutions (IVSS) Unit at HQ & Sub Regional Coordinator,  with overall guidance of chief of mission in Tunis and direct supervision of CVAC Team  leader, the Incumbent will provide administrative support for the Canadian Visa  Application Centre operated by IOM.  

Essential Functions Include: 

The selected candidate particularly will: 

  1. Provide client service excellence to applicants at all times, in full compliance with  the Immigration, Refugees Citizenship Canada (IRCC) Statement of Work (SOW)  and the IRCC Service Standards.  
  2. Assist in the provision of client information: distribution of application forms,  information sheets and checklists regarding visa requirements; assist with  telephone, chat and e-mail inquiries from clients (including requirements for  submitting visa applications and the location of client’s passport), providing  timely and accurate information to clients; providing assistance to clients with  Value Added Services. Informing clients of any changes to visa requirements or  submission procedures. 
  3. Ensure the delivery of applications and passports from the VAC Visa office and  vice versa for the passports. 
  4. Scanning applications into CANVAC software’s barcode scanning system. 5. Maintain a professional appearance and migrant friendly demeanor at all times.  6. Maintain positive working relationships with IOM’s Lead VAC Partner, VFS Global  and IRCC staff locally. 
  5. Immediately inform management of any problems or issues related to her/his  daily work and regularly make suggestions on how to improve efficiency and  client service.  
  6. Comply with the IOM Policy for a Respectful Working Environment”, “IOM  Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of  Conduct”, Policy and Procedures for Preventing and Responding to Sexual  Exploitation and Abuse (PSEA) and the “IOM Policy on Reporting Irregular  Practices, Wrongdoing and Misconduct”.  
  7. Such other duties as may be assigned by team leader, the Chief of Mission, sub regional coordinator, regional manager, FMS/IBM Unit at HQ. 

Required Qualifications and Experience: 

  • At the time of application, candidates are required to have recently completed  (within a period of 1 year) or be enrolled in a graduate degree or the final year of  an undergraduate program from an accredited academic institution, preferably  in English/French languages or Computer sciences.  
  • Demonstrated interest in working in international organizations and client  service field.  
  • Computer literate with the ability to quickly learn new systems. 
  • Demonstrated ability to maintain accuracy & confidentiality in  performing responsibilities. 
  • Excellent computer skills, especially in MS Office;  
  • Strong interpersonal & intercultural skills with an attention to detail;  Team player; 100% integrity 



  • Accepts and gives constructive criticism 
  • Follows all relevant procedures, processes, and policies 
  • Meets deadline and quality requirements for outputs 
  • Monitors own work to correct errors 
  • Takes responsibility for meeting commitments and for any shortcomings 

Client Orientation 

  • Identifies the immediate and peripheral clients of own work 
  • Establishes and maintains effective working relationships with clients Identifies and monitors changes in the needs of all clients, including donors,  governments, and project beneficiaries 

Continuous Learning 

  • Contributes to colleagues’ learning 
  • Demonstrates interest in improving relevant skills 
  • Demonstrates interest in acquiring skills relevant to other functional  areas 
  • Keeps abreast of developments in own professional area 


  • Actively shares relevant information 
  • Clearly communicates, and listens to feedback on, changing priorities and  procedures 
  • Writes clearly and effectively, adjusting wording to the intended  audience 
  • Listens effectively and communicates clearly, adapting delivery to the  audience


Planning and Organizing 

  • Sets clear and achievable goals consistent with agreed priorities for self  and others 
  • Identifies priority activities and assignments for self and others 
  • Organizes and documents work to allow for planned and unplanned  handovers 
  • Identifies risks and makes contingency plans 


  • Masters subject matter related to responsibilities 
  • Identifies issues, opportunities, and risks central to responsibilities Incorporates gender-related needs, perspectives, and concerns, and  promotes equal gender participation 
  • Effectively applies knowledge of migration issues within organizational  context 
  • Persistent, calm, and polite in the face of challenges and stress 
  • Treats all colleagues with respect and dignity 
  • Works effectively with people from different cultures by adapting to  relevant cultural contexts 
  • Knowledgeable about and promotes IOM core mandate and migration  solutions 


  • Actively contributes to an effective, collegial, and agreeable team  environment 
  • Contributes to, and follows team objectives 
  • Gives credit where credit is due 
  • Seeks input and feedback from others 
  • Delegates tasks and responsibilities as appropriate 
  • Actively supports and implements final group decisions 
  • Takes joint responsibility for team’s work 


Fluency in French and Arabic. Good knowledge of English.  

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