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Community Management Trainer – Fiscal and Accounting System of Tunisia (FAST Project) Retour vers les opportunités


28 Mars 2021 Il y a 6 mois

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Détails de l'opportunité

Régions concernées par cette opportunité: Tunis

Date: April 1st, 2021


Job purpose

In collaboration with the media and communication manager of Fiscal and Accounting System of Tunisia (FAST Project), the role holder is responsible for design, delivery, and management of comprehensive, institutional focused, and progressive community management training for the Tunisian General Directorate of Taxes staff members (10 participants) . The role will be required to provide a professional level of technical instruction on community management to users and staff as part of a wider digital development program.

Fiscal and Accounting system of Tunisia; FAST PROJECT

The Fiscal and Accounting System of Tunisia (FAST) is a USAID-funded project supporting public finance reform (PFM) in Tunisia. FAST was launched on October 19, 2019 and focuses specifically on improving and upgrading the government’s public financial management information system (PFMS) to increase the efficiency, transparency, and predictability of public finances. 

The three objectives of FAST are: 

  1. Objective 1: Strengthen the Tunisian government’s capacity to manage public finances (75% of the overall effort).  
  2. Objective 2: Advance business climate reforms.  
  3. Objective 3: Improve communication, engagement, and collaboration between the government, the private sector, and civil society.


Main duties:

  1. To co-ordinate and deliver learning outcomes in relation to community management course as directed by FAST project.
  2. To carry out training needs on community management.
  3. To evaluate staff and user’s competence in relevant community management skills and in ways that will inform assessment and successful achievement of learning outcomes for the DGI. 
  4. To design, organize and deliver community management training program appropriate to the skills needed in DGI.
  5. To design course materials and other materials such as handouts, manuals, and exercises in support of the learning process.


Person Specification

Job title: Community Management Trainer


Attributes Essential requirements Desirable requirements
Education and qualifications
  • Degree or professional diploma in a relevant subject, e.g. Multimedia etc.
  • Attainment of a teaching/training qualification or equivalent relevant experience in teaching
  • Relevant experience in managing social media.
Experience and knowledge
  • Demonstrable significant experience of designing, delivering, and managing the development of group and individual community management manuals.
  • Advanced knowledge and experience in modern information management practices, and in managing social media platforms.
  • Advanced knowledge in the use of Bring your own device (BYOD) technologies.
  • Previous experience in a governmental environment.
  • Previous experience and knowledge of CM.
Skills and personal requirements
  • Excellent communication – verbal, written, presentations.
  • Ability to communicate clearly and effectively at all levels and disciplines within the organization, including sharing knowledge and developing productive working relationships with stakeholders.
  • Positive approach to customer service.
  • Analytical and results orientated.
  • Pro-active and passionate about digital communication and technology.
  • Experience in Copywriting, content creation and creativity direction.


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