Under the overall supervision of the IOM Tunisia Chief of Mission and the direct supervision of the project manager , the successful candidate will support with the provision of reception, orientation, referral and assistance to vulnerable migrants.


  1. Carry out screening interviews with migrants to understand and assess their vulnerability, identify their specific needs and determinate their eligibility for IOM assistance;
  2. Refer eligible beneficiaries, including unaccompanied migrant children, victims of trafficking, medical cases, and other vulnerable migrants, for available services (medical, psychosocial, assisted voluntary return and reintegration, legal assistance) as per the needs identified and within the limits of resources available;
  3. Assist IOM beneficiaries through provision of information on the services available for migrants in Tunisia, including through individual counseling sessions as well as distribution of information sheets, leaflets/brochures regarding social or medical services in Tunisia;
  4. Provide individualized and group orientation and support migrants through referrals to services available, including social services, medical assistance and legal services;
  5. Follow-up with IOM partners responsible for provision of assistance provided through referral;
  6. Support the process of case management to identify the short, medium and long-term solutions for every migrant assisted;
  7. Support in the preparation and submission of financial documents in relation with direct assistance to vulnerable migrants.
  8. Assist to the planning and implementation of outreach activities, including the identification and assistance to beneficiaries in IOM supported shelters and other, in case of urgency also outside office hours.
  9. Compile case reports and maintain case files for each beneficiary assisted and prepare statistical reports as requested, while adhering to IOM data protection standards; and using the existing IOM data base platform
  10. Maintain a professional and neutral behavior, as well as empathy with migrants;
  11. Perform such other duties as may be assigned.



  • Bachelors’ degree in Social Work, Law, Psychology or a related field from an accredited academic institution with two years of relevant professional experience or
  • High School degree in the above fields with four years of relevant professional experience



  • Proven experience in the field of assistance to migrants and / or humanitarian activities targeting vulnerable individuals.
  • Experience with governmental authorities, the UN and / or other national/international institutions.
  • Experience in working with non-governmental organizations is an asset.
  • Knowledge of Tunisia and regional issues in the thematic area of migration and health is a distinct advantage.


  • Good drafting skills and clear oral communication.
  • Strong knowledge of computer applications, especially MS Word, Excel, Outlook and Access.




Fluency in french is required (oral and written).


Working knowledge of Arabic and English


The incumbent is expected to demonstrate the following values and competencies:

VALUES – All IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.

Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.

Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.

Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Humility: Leads with humility and shows openness to acknowledging own shortcomings.


Communication English French


  • Job Identification10326
  • Job CategoryOther
  • Posting Date11/10/2023, 10:00 AM
  • Apply Before11/24/2023, 10:00 AM
  • Job ScheduleFull time
  • Job ShiftDay
  • Locations Tunis, Tunisia
  • Contract TypeFixed-term (1 year with possibility of extension)
  • Vacancy TypeVacancy Notice
  • Recruiting TypeGeneral Service
  • GradeG-4