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• Name and address of the contracting authority: WWF Mediterranean North Africa
• Contact person: Essia GUEZZI (na.contact@wwfna.org)
• Title of the tender: Training of trainers on sustainable destination management
• Reference number: WP4.SS.PP6.89390

PART A: INFORMATION FOR THE TENDERER

1.  INFORMATION ON SUBMISSION OF TENDERS

• Subject of the contract: The subject of this tender is:
  • Provision of services, as indicated in the technical information in point 2 of this section
• Deadline for submission of the tenders:
  • The deadline for submission of tenders is 28, March, 2020 until 17:00h. Any tender received after this deadline will be automatically rejected.
• Address and means of submission of the tenders:
  • The tenderers will submit their tenders using the standard submission form available in Part B of this tender dossier. The tender will be submitted in 1 (one) original. In case of e-mail submission, the tenderer may provide a scanned original. Any tenders not using the prescribed form shall be rejected by the contracting authority.

If delivery by post or courier, the tenders will be submitted in two separate envelopes:

• envelope one for the tenderer’s information, the tenderer’s statement and the technical offer and
• envelop two for the financial information.

An envelop including both envelopes will contain the following information at the external part:

• Name and address of the contracting authority
• Contact person
• Title of the tender
• Reference number
• Name and address of the tenderer

If delivery by e-mail, the message will clearly indicate:

• Title of the tender
• Reference number
• Name and address of the tenderer

The tender submission form and any supporting documentation will be provided as attachment to the e-mail.

2. TECHNICAL INFORMATION

The tenderers are required to provide services as indicated below. In the technical offer, the tenderers will indicate more details on the deliveries, referring back to the below terms of reference:

Background

The Mediterranean (MED) region is one of the world’s leading tourist destinations, which makes tourism a key driver for socio-economic progress & a key income source for many of its countries. Faced by growing competition & a deterioration of the political & security situation in the region, the destination has demonstrated symptoms of a slowdown, which makes the recovery of the sector an economic priority. This downturn may also present an opportunity to transform the tourism model into a sustainable & competitive one, addressing current sectorial challenges as the predominance of mass seaside tourism, dependence on the European market & territorial imbalances.

The hereby proposed initiative (MEDUSA project) is led by a mix of public/private/non-governmental organizations across the region with proven track record in the tourism & business development field. MEDUSA will tackle these joint challenges via targeted & inter-related capacity building & cross-border interventions to develop & promote Adventure Tourism (AT) in the region. Between 2010 & 2014, this tourism niche grew by 195%. The MED has every opportunity to become part of this international trend, which properly managed can make tourism more sustainable, providing a strong incentive for conservation, while creating jobs & more income for local communities. These major expected changes will occur in the medium/long-term. Also, the multiplier effect will be higher in comparison to other forms of tourism. The main results of the project are cross-border routes & itineraries, in the form of new and/or improved AT products, revealing lesser-known destinations & attracting tourists throughout the year. A long-term (LT) strategy is envisaged for the promotion & management of these destinations in a sustainable way with the participation of a wide array of stakeholders. The main beneficiaries are SMEs (Tourism Service Providers, Tour Operators (TOs), Travel Agencies, etc.), public authorities & the communities.

MEDUSA project is co-financed by the European Union under the European Neighbourhood Instrument cross-border cooperation program “Mediterranean Sea Basin” 2014-2020 (ENI CBC MED). It started on 1st September 2019 and has duration of 36 months (until 31st August 2022). It counts on an overall budget of 3,317,314 EUR, which are co-financed at a 90% rate by the ENI CBC Med program.

It includes the following project partners:

• Barcelona Chamber of Commerce (Spain) – Lead Beneficiary
• Rene Moawad Foundation (Lebanon)
• Association of the Mediterranean Chambers of Commerce and Industry (Spain)
• Jordan Inbound Tour Operators Association – JITOA (Jordan)
• Royal Society for the Conservation of Nature – RSCN (Jordan)
• Puglia Region – Department of tourism, economy of culture and valorization of territory (Italy)
• WWF Mediterranean North Africa (Tunisia)

More information is available at: http://www.enicbcmed.eu/projects/medusa

Objective, purpose and expected results

The main objective of this assignment is to prepare and deliver a ‘Training of trainers’ (TOT) programme on sustainable tourism Destination Management. In specific, this consultancy will include the coordination, preparation and development of the training content and materials as well as the facilitation of the TOT workshop in Amman (Jordan).

The TOT is aiming to enhance capacities, knowledge and skills of future tourism destination management trainers to be able to transfer and tutor local target beneficiaries in project territories.

The main topics of the training (non-exhaustive list) are:

• Good practices and inspiring experiences adopted by the administration and the private sector to adapt to current and future Tourism Trends
• Natural protected areas as areas of excellence for sustainable adventure and nature tourism
• Cooperation, a key factor in local tourism development strategies
• Optimizing Tourism Spent in the local economy
• Involving Communities in Tourism Development
• Sustainable Tourism Indicators (ETIS) and the SDGs

T he results to be achieved by the Consultant are:

• RESULT N°1: Detailed proposal of the TOT programme including methodology, pedagogic materials, practical cases and exercises, and technical content of the TOT workshop, including an exhaustive list of references, videos, and support materials for the TOT.

• RESULT Nº2: Ready to publish in electronic TOT programme with visually appealing design and formatting following the communication and visibility indications of MEDUSA.

Description of the assignment

The Consultant/Trainer is expected to provide a detailed content with up to date information (inspired from different international experiences in tourism destination management) related to sustainable tourism destination management, and in specific, the topics listed above. The content should be well structured, clearly presented with visually appealing design and formatting. In terms of practical aspects, the training should include practical and interactive exercises and case study. The approach followed is based on an interactive facilitation and communication between the trainer, the trainees and the other attendees.

Project partners will support the Consultant/Trainer by providing and presenting good practices, experiences and governance models in protected areas in territories where they are acting. Project partners can be invited to facilitate short sessions of the TOT if needed. In addition, some information will be gathered from the MEDUSA International Benchmark study (A3.1.4 Identification and analysis of sustainable innovative practices in Adventure Tourism) in order to enrich the content of the training.

The trained trainers will use the training materials and apply the knowledge and skills gained from the TOT in the project territories in Catalonia, Puglia, Lebanon, Tunisia and Jordan (in project sites).

It is highly important to take in consideration two key components for the expected results:

• The technical content of the training: PPT presentations, references, videos, etc…
• The training kit including communication and facilitation tools (for different target audiences)

Target group:

• Trainers/Consultants from Catalonia (1), Jordan (1) Lebanon (1), Puglia (1) and Tunisia (1).
• Public administration staff, representatives from community groups and private tourism organizations from Jordan invited by JITOA and RSCN;
• Associates of MEDUSA project (to be confirmed).

The expected number of trainees is 20.

Specific work

The trainer will include but not necessarily be limited to the following:

1. Present the full content of the detailed proposal of the TOT programme including methodology, pedagogic materials, practical cases and exercises, and technical content of the TOT workshop;
2. Coordinate with WWF NA to prepare and finalize the content;
3. Apply formatting and graphic design to the final TOT programme;
4. Deliver the TOT programme.

In undertaking the tasks described under this section, the Consultants must comply with the latest Communication and Visibility Manual for EU External Actions concerning acknowledgement of EU financing of the project. See https://ec.europa.eu/europeaid/communication-and-visibility-manual-eu-external-actions_en.

Start date and period of implementation of the tasks

The intended start date is 13^th of April 2020, and the period of implementation of the contract will be maximum 2 months from this date. During this period of implementation of the tasks, the Consultant has to:

• Coordinate, prepare and/or develop the training content and pedagogic materials;
• Facilitate the training, which expected duration is one day and half and location is in Amman (Jordan)[1] on the 2^nd and 3^rd June 2020;
• Review of training content and materials if necessary according to discussions with and inputs from the participants (based amongst other on the evaluation questionnaires collected), and transfer of training content and materials to the project partners and participants, including feedback on potential doubts and queries.

Reporting requirements

The contractor will submit the following reports in English in Electronic format:

• All training content and material developed for each session must be delivered on soft copies (Mail transfer and CD master copy)
• Draft material shall be discussed and communicated sufficiently before the training;
• Final completion report includes trainees’ evaluation.

Special requirements

The Contractor must ensure that adequate visibility of the EU under the programme of which the project is part through its implementation.

3. FINANCIAL INFORMATION

The financial offer should include the travel and accommodation fees (the training will be implemented in Jordan) and all other financial useful details.

4. ADDITIONAL INFORMATION

The selection criteria are:

• Economic and financial standing:
  • The operating profit of the candidate must not have been negative over the past year;
  • The candidate must have at least one year of existence;
  • Experts from state function should present the legal authorization.
• Technical Capacity:
  • At least 3 contracts of similar nature undertaken in the past 3 years;
  • Certification as a trainer from a recognized institution is highly appreciated;
  • At least 3 years of professional experience in sustainable tourism development;
  • Graduated Studies in Tourism & Hospitality, Economics or similar;
  • Excellent reporting skills in English.

The award criterion is:

• Best value for money, weighting 80% technical quality and 20% price (select in case of services)

The successful and unsuccessful tenderers will be informed of the results of the evaluation procedure in written.

5. COPYRIGHT

All rights of copyright concerning the material produced by consultant will remain the property of WWF and can only be used by the expert with appropriate attribution by WWF.

6. PAYMENT TERMS:

Payments are based upon output, i.e. upon delivery of the services specified in the TOR. Payments will be issued upon certification of WWF Programme Manager. It is foreseen that the contract value will be paid upon submission and approval of final training report and all required training materials.

Documents : 

• Tender_TOT _Format of the offer
• Tender_TOT Declaration of Honor