Support Office Manager-MSF عودة إلى الفرص

Médecins Sans Frontières (MSF) / Artsen zonder Grenzen provides medical assistance to people  affected by conflict, epidemics, disasters, or exclusion from healthcare. We are an independent,  neutral, impartial humanitarian organisation and go where needed most. Our teams of doctors,  nurses, logisticians, and other frontline workers are often among the first on the scene to respond  to the needs of people whose lives have been upended by a crisis. MSF offers assistance to people  based solely on need, irrespective of race, religion, gender, or political affiliation. 

At Médecins Sans Frontières (MSF), we are committed to an inclusive culture that encourages and  supports the diverse voices of our employees.  

The OCA MENA Regional Office aims to support MSF OCA operations in MENA region and ensure an  institutional presence of OCA in MENA. The Office is based in Amman and manages a team in Tunis. 

The OCG Amman office includes a Middle East Support Office (MESO) aiming at supporting MSF OCG  operations in the region and the Cell 5 (Cell Amman) responsible for OCG Lebanon and Iraqi missions..  

We encourage applications from individuals of all genders, ages, sexual orientations, nationalities,  races, religions, beliefs, ability status, and all other diversity characteristics.  

As of 15 October 2022, we are looking for a: 

Support Office Manager  

Amman based (MSF Amman office) 

With the aim of ensuring mutualization of resources in Amman regional offices, MSF OCA and OCG  sections are building up a common “Support office” to ensure adequate administrative, financial,  human resources, Logistic, and IT management. The Support Office Manager is hierarchically  reporting to the Head of OCA MENA Regional Office, and functionally for all accounting/financial  processes to the Accountancy Responsible in the Finances Department in Amsterdam, for all HR and  administration; he/she will be functionally reporting to the senior HR advisor in Amsterdam. The  support Office is managing in terms of HR, admin and Finance, three different entities, OCA MENA  Regional Office, MESO OCG Middle East Office, and OCG desk in Amman. The Support Office Manager is managing a team of 4 colleagues. 

• In collaboration with the Head of Offices, the Support Office Manager will be responsible for  defining and implementing the resources (human, financial and material) needed to support the  functioning of the OCA and OCG Amman regional offices. 
• Ensuring the pertinence and coherence of the HR, Financial and Administrative activities and the  compliance to MSF standards and protocols in order to enable the development of OCA and  OCG regional offices in good working conditions and provide good quality and appropriate  resources management.

In the initial set-up phase of the Support Office and in collaboration with OCA and OCG Management  Teams, the Office Manager will be responsible for: 

– Assessing the needs of OCA Regional Office, OCG MESO and OCG Cell in order to integrate  them in the office plan and structural set-up 

– Organize the recruitment, integration and induction of the team and take responsibility for its  management, supervision and development. 

– Coordinate the finalization of the polices, guidelines, tools and software to be used by the  Support Office 

– Clarify the reporting and communication lines (internally and externally) 

– Create a dedicated platform for recruitments managed in Amman 

Once the Support Office will be set-up, the Office Manager will be responsible for: 

• Participating in the development of the regional offices administrative, financial and human  resources, the Strategy and the Annual Plans in accordance with the MSF relevant policies and  guidelines. Ensuring proper implementation of resources in the office, together with OCA and OCG  Head of Offices, OCG Cell identifying both short term and long term needs and ensuring adequate  follow up 
• Establishing and monitoring control over resources processes in the office, in close cooperation  with the Head of Offices. Assuring that the budget holders are cost aware and informing the Head  of Offices on resource needs, implementation, and constraints 
• Ensuring the overall planning of resources, reviewing, and updating of the Annual Plan and budget  (financial and human resources), annual reporting cycle, monthly reports and sitreps in  consultation and collaboration with the budget holders 
• Ensuring correct and timely preparation of proposals (resources part), budgets, budget  amendments, financial reports, fin/HR annexes in consultation and collaboration with the budget  holders 
• Ensuring compliance to MSF standards and guidelines as well as to the legal context of Jordan • Representing MSF with national and regional authorities regarding HR and Financial issues in  collaboration with the Protocol Office, following up the Host Country Agreement implementation  in Jordan with preparing all the required documents and attending the intersectional meetings  with the Protocol Officer 
• Recruiting, Supervising, managing, coaching, developing and guiding its team in managing their  respective tasks (Set directions, define objectives, Evaluating the work), creating a positive and  motivated work attitude amongst the team 
• Ensuring contact with external partners to stay informed on policies and procedures related to  movements, entry/work regulations (immigration, UN, airline companies), maintaining regular  contact with ministries, national administrations, other MSF sections and other NGOs to  improve/keep up to date with administrative practices 
• Oversee the organization and preparation of trainings, workshops, meetings etc organized in  Amman 

Education • University Degree in Business Administration, Financial  Management, Human Resources, Economics or a relevant field

Experience • International Experience in senior HR/Fin Managerial position,  including a minimum of two years’ experience in a similar position  

in MSF 

Languages • Very good command of English, French and Arabic are assets.

Knowledge • Advanced knowledge of Microsoft Office, Knowledge of Unifield  and Homere system 

Competencies • Commitment to MSF Principles  

• Cross-cultural awareness 
• Behavioural Flexibility 
• Analytical Thinking  
• Results and Quality Orientation 
• Service Orientation 
• Initiative and Innovation 
• Teamwork and Cooperation 

A challenging position within a stimulating, professional working environment in a major international  organisation. 

An employment contract in Jordan, from October 2022, based on 40 hours per week.  

Beside an attractive salary, other benefits including relocation package for non-Jordanian, residents  are foreseen where applicable, and specific work conditions will be applied according to the MSF  Jordan policy. 

If you recognise yourself in this profile, we welcome you to send your resume and a letter of  motivation in English to: mena.inquiries@amman.msf.org 

The closing date for applications is Sunday 25 September 2022 at 00h00 CET.  

Please note that only candidates that fully meet the requirements of the position will be taken into  consideration. 

For more information about the position, please contact Mr. Foued Gamoudi at  foued.gamoudi@Amman.msf.org. If you are interested in this post and would like additional  information about the recruitment procedure, please contact our recruitment team in Amman  through the email address mena.inquiries@amman.msf.org 

However, all applications must be sent through the link/Email provided below : mena.inquiries@amman.msf.org 

***Acquisition is not appreciated***