Shelter clerk (Medenine)
JOB DESCRIPTION
Under direct supervision of the head of sub office, the successful candidate will provide support in the daily management and coordination of assigned shelter and of follow-up with beneficiaries
RESPONSIBILITIES
Responsibilities and Accountabilities
In particular, he/she will:
Assist in all matters pertinent to IOM’s intervention on site
Assist in Monitoring/ensuring that all project activities are in place according to set schedule and specific guidelines.
Assist in conducting regular assessments, undertake monitoring activities, and provide progress reports for all implemented activities, ensuring compliance and alignment with the Mission’s policies, procedures, and IOM’s Standards of Conduct in all implemented activities.
Support the Shelter Manager in cases of safety and security incidents and emergency evacuations.
Support in the reception and identification of beneficiaries and shelter administration in the daily management and coordination of the shelter.
Support in managing information, including data collection on activities and service provision, and information dissemination to beneficiaries, on-site actors and stakeholders.
Encourage and monitor engagement, mobilization, and participation of shelter beneficiaries with particular emphasis on the inclusion of persons with specific needs, including migrants with health needs and migrants with disabilities into decision-making processes
Assist in implementing activities tailored to the needs and interests of women and children residing in the shelter, promoting engagement, empowerment, and community building.
Assist in managing the children’s room within the shelter, and in ensuring a safe and stimulating and conducive environment.
Assist in facilitating age-appropriate activities and programs for children, including educational, recreational, and creative activities.
Collaborate with shelter staff and external partners to organize special events and outings for women and children, fostering social connections and providing opportunities for enrichment.
Perform such other related duties as may be assigned.
QUALIFICATIONS
Required Qualifications and Experience
EDUCATION
High School Diploma with three years of relevant work experience; or
Bachelor’s degree from an accredited academic institution with one year work experience,
EXPERIENCE
Previous experience working in a similar position;
Demonstrated ability to work well under pressure and keep deadlines;
Experience in working in a multi-cultural environment
SKILLS
Excellent communication and negotiation skills, personal commitment, efficiency and flexibility;
Ability to work with minimal supervision;
Proficient use of commonly used IT equipment and the appropriate software solutions.
Willingness to travel and work under difficult conditions;
Languages
REQUIRED
External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).
For all applicants, fluency in English, French and Arabic is required (oral and written).
The incumbent is expected to demonstrate the following values and competencies:
VALUES – All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings.
REQUIRED SKILLS
JOB INFO
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