Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
RESPONSIBILITIES
- Answer the helpline calls and provide migrants with basic information on the services available in Tunisia, in accordance with appropriate internal protocol.
- Ensure organized registration activities upon call from the migrants to the helpline as per Standard Operating Procedures (SOPs) and standardized data collection system, and referral of beneficiaries for further assessment by the relevant case worker.
- Refer eligible beneficiaries, including victims of trafficking, medical cases and other vulnerable migrants, for relevant service (medical, psychosocial, AVRR), or to external service providers as per the needs identified by the case workers or doctor.
- Follow-up on communication with beneficiaries as required, including to provide updates on progress on their services and set up appointments with IOM staff.
- Support the implementation of effective unit’s outreach activities.
- Keep record of the calls and update the helpline database.
- Assist in the distribution of NFIs to vulnerable migrants
QUALIFICATIONS
Education
- Bachelor’s degree from an accredited academic institution in Political or Social Science, Business Administration, International Relations and/ or Law; with one year of relevant experience or
- High School Degree in the above fields with minimum three years of relevant professional experience.
Experience
- Experience working directly with vulnerable migrants, including individuals in distress.
- Experience compiling and reporting beneficiary data.
- Excellent computer skills (MS Office, ODK/KOBO, basic database knowledge required).
- Experience working with Excel and databases.
Skills
- Strong communication skills are essential,
- Knowledge of protection and determination of vulnerabilities
- Knowledge of IOM’s Mimosa system is an advantage.
Languages
For all applicants, fluency in French and English is required (oral and written).Working knowledge of Arabic
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators (Level 1)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
direction.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
