Organisation internationale pour les migrations (OIM) recrute un(e) Case Worker Retour vers les opportunités

SPECIAL VACANCY NOTICE
IOM TUNISIA: VATN/2018-026

Case Worker – Sfax

The UN agency for Migration – IOM Tunisia is looking for a Case Worker – Sfax

Position Title: Case Worker – Sfax
Duty Station: Sfax, Tunisia
Classification: G4
Type of Appointment: Special Short Term contract; 6 months
Estimated Start Date: Janvier 2019
Reference Code: VATN/2018-026

Organizational Context and Scope:

Established in 1951, the UN agency for Migration – IOM is the leading inter-governmental
organization in the field of migration and works closely with governmental, intergovernmental
and non-governmental partners. IOM is dedicated to promoting humane and orderly migration
for the benefit of all. It does so by providing services and advice to governments and migrants.

Under the overall guidance of the Chief of Mission (CoM), under the direct supervision of the
CT/Protection of Migrants Project Manager and in close coordination with IOM Protection
team, the “Case Worker” will be responsible of the reception, orientation, referral and
assistance to migrants, based on their requests and needs, as well as case management,
including individual and group counselling with migrants at IOM office.

Core Functions / Responsibilities:

The successful candidate will be responsible for:

In particular he/she will:

1. Assist IOM beneficiaries in the provision of accurate information on the services
   available for migrants in Tunisia, including through individual counseling sessions as
   well as distribution of information sheets, leaflets/brochures regarding social or medical

   services in Tunisia; Assist with telephone and e-mail inquiries from migrants providing
   timely and accurate information to migrants; Inform migrants of any changes to IOM
   services and procedures; Ensure that migrants are provided with the basic assistance
   necessary to meet their needs;

2.  Provide individualized and group orientations and supporting migrants through social
   service referrals, coordination of medical access and legal services and assessing and
   evaluating each migrant’s needs, in straight coordination with IOM Protection team and
   ensure accurate tracking of the migrants’ situation;
3.  Ensure compliance with case file management and reporting requirements; Assess and
   monitor migrant progress at regular intervals; modifying initial plans and case file
   documents as required;
4.  Data collection: Assist in the collection of data on migrants’ profiles, vulnerabilities and
   needs; using the existing IOM data base platform;
5.  Maintain a professional and neutral behavior, as well as empathy with migrants;
6.  Immediately inform management of any problems or issues related to the daily workand regularly make suggestions on how to improve efficiency and IOM migrants services;
7. Comply with the “IOM Policy for a Respectful Working Environment”, “IOMConfidentiality Agreement”, “IOM Data Protection Manual”, “IOM Standards of Conduct”, “IOM Preventing and Responding to Sexual Exploitation and Abuse”, and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct” and any other related instruction/guideline;
8.  Such other duties as may be assigned by the Chief of Mission or supervisors.

Required Competencies:

Inclusion & respect for diversity
Respects and promotes individual and cultural differences. Encourages diversity and inclusion
wherever possible.
Integrity & transparency
Maintains high ethical standards and acts in a manner consistent with organizational
principles/rules and standards of conduct.
Professionalism
Demonstrates ability to work in a composed, competent and committed manner and exercises
careful judgment in meeting day-to-day challenges.
Teamwork
Develops and promotes effective collaboration within and across units to achieve shared goals
and optimize results.
Delivering results
Produces and delivers quality results in a service-oriented and timely manner. Is action
oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge
Continuously seeks to learn, share knowledge and innovate.
Accountability
Takes ownership for achieving the Organization’s priorities and assumes responsibility for own
action and delegated work.
Communication
Encourages and contributes to clear and open communication.
Explains complex matters in an informative, inspiring and motivational way.