(Offre en Anglais) L’Organisation Internationale pour les Migrations (OIM) recrute un(e) “CVAC Client Service Assistant” Retour vers les opportunités

IOM TUNIS: VATN/2018-013
CVAC Client Service Assistant

The UN agency for Migration – IOM Tunisia is looking for a CVAC Client Service Assistant for the Canadian Visa Application Centre (CVAC), according to the terms of reference stipulated below.

Position Title: CVAC Client Service Assistant
Duty Station: Tunis, Tunisia
Classification: G4
Type of Appointment: Special Short Term contract; 6 months
Organizational Unit: Immigration & Visa Support Solutions (IVSS)
Estimated Start Date: April 2018
Closing Date: 08 April 2018
Reference Code: VATN/2018-013

Organizational Context and Scope:

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN organization in the field of migration works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Under the general oversight of the Immigration & Border Management (IBM) Division’s Immigration & Visa Support Solutions (IVSS) Unit at HQ and reporting directly to the CVAC – team leader programmatically and directly to the Chief of Mission administratively, the Incumbent will provide administrative support for the Canadian Visa Application Centre operated by IOM.

Core Functions / Responsibilities:

•  Provide client service excellence to applicants at all times, in full compliance with the CIC Statement of Work (SOW) and the CIC Service Standards.
• Assist in the provision of client information: distribution of application forms, information sheets and checklists regarding visa requirements; assist with telephone and e-mail inquiries from clients (including requirements for submitting visa applications and the location of client’s passport), providing timely and accurate information to clients; marketing and providing assistance to clients with Value Added Services. Informing clients of any changes to visa requirements or submission procedures.
• Assist in the collection and forwarding of complete applications as per CIC checklists: provide guidance to clients on the proper completion of application forms, while reviewing and collecting same applications along with any supporting / additional documents, as required; record, dispatch and follow up on applications and passports.
•  Collection of Fees: Where required, collect the applicable Canadian visa fee(s) and IOM service fee(s); issue accurate receipts; daily reconciliation of receipts and reporting same;
•  Data Capture; Assist in maintaining a high degree of skill in using the CANVAC software platform provided; enter all applicant data, submit application documents in the required order, while forwarding all applicant, passport and appointment information to CIC; ensure accurate tracking of both applications and supporting documents via the CANVAC software’s bar code scanning system;
• Returning of passports, supporting documentation and visa decisions: assist in collecting processed applications; returning processed applications, passports and supporting documentation;
•  Maintain a professional appearance and migrant friendly demeanour at all times;
•  Maintain positive working relationships with IOM’s Lead VAC Partner, VFS Global and CIC staff locally.
• Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service.
• Comply with the IOM Policy for a Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”.
•  Such other duties as may be assigned by the Chief, Financial Services in Manila, IVSS/IBMUnit at HQ, the team leader and the sub regional coordinator