Open Call for Case Worker (Protection) عودة إلى الفرص

Position Title: Case Worker (Protection)
Duty Station: Tunis, Tunisia
Classification: G4
Type of Appointment: Special Short Term Graded (06 months with possibility of
extension)
Estimated Start Date: ASAP
Reference Code: SVNTN2023-008

Organizational Context and Scope:
Established in 1951, IOM is the leading inter-governmental organization in the field of migration
and works closely with governmental, intergovernmental, and non-governmental partners. IOM
is dedicated to promoting humane and orderly migration for the benefit of all. It does so by
providing services and advice to governments and migrants.
Under the overall supervision of the Project Manager, Protection, the direct supervision of the
Senior Program Assistant and in close co-ordination with relevant IOM Tunisia colleagues, the
successful candidate will support with the provision of reception, orientation, referral, and
assistance to vulnerable migrants, including migrants approaching IOM for support and
migrants accommodated at emergency shelters.

Core Functions / Responsibilities:
1. Carry out screening interviews with migrants to understand and assess their
vulnerability, identify their specific needs and determinate their eligibility for IOM assistance.

2. Refer eligible beneficiaries, including unaccompanied migrant children, victims of
trafficking, medical cases, and other vulnerable migrants, for available services (medical,
psychosocial, assisted voluntary return and reintegration, legal assistance) as per the needs
identified and within the limits of resources available.

3. Assist IOM beneficiaries through provision of information on the services available for
migrants in Tunisia, including through individual counseling sessions as well as distribution of
information sheets, leaflets/brochures regarding social or medical services in Tunisia.

4. Provide individualized and group orientation and support migrants through referrals to
services available, including social services, medical assistance, and legal services.

5. Follow-up with IOM partners responsible for provision of assistance provided through
referral.

6. Support the process of case management to identify the short, medium, and long-term
solutions for every migrant assisted.

7. Support in the preparation and submission of financial documents in relation with direct
assistance to vulnerable migrants.

8. Assist to the planning and implementation of outreach activities, including the
identification and assistance to beneficiaries in IOM supported shelters and other, in case of
urgency also outside office hours.

9. Compile case reports and maintain case files for each beneficiary assisted and prepare
statistical reports as requested, while adhering to IOM data protection standards; and using the
existing IOM data base platform

10. Maintain a professional and neutral behavior, as well as empathy with migrants.

11. Perform such other duties as may be assigned

Required Competencies:
The incumbent is expected to demonstrate the following values and competencies:
VALUES – All IOM staff members must abide by and demonstrate these five values:
– Inclusion and respect for diversity: Respects and promotes individual and cultural
differences. Encourages diversity and inclusion.
– Integrity and transparency: Maintain high ethical standards and acts in a manner
consistent with organizational principles/rules and standards of conduct.
– Professionalism: Demonstrates ability to work in a composed, competent, and
committed manner and exercises careful judgment in meeting day-to-day challenges.
– Courage: Demonstrates willingness to take a stand on issues of importance.
– Empathy: Shows compassion for others, makes people feel safe, respected, and fairly
treated.

CORE COMPETENCIES – Behavioural indicators – Level 1
– Teamwork: Develops and promotes effective collaboration within and across units to
achieve shared goals and optimize results.
– Delivering results: Produces and delivers quality results in a service-oriented and timely
manner. Is action oriented and committed to achieving agreed outcomes.
– Managing and sharing knowledge: Continuously seeks to learn, share knowledge, and
innovate.
– Accountability: Takes ownership for achieving the Organization’s priorities and assumes
responsibility for own actions and delegated work.
– Communication: Encourages and contributes to clear and open communication. Explains
complex matters in an informative, inspiring, and motivational way.

Required Qualifications:
Education
• Bachelor’s degree in social work, Health, Psychology, or a related field from an
accredited academic institution with two years of relevant professional experience
or
• High School degree in the above fields with four years of relevant professional
experience
Experience
• Experience in the field of assistance to vulnerable individuals.
• Experience in working with international or non-governmental organizations.
• Demonstrated interpersonal & intercultural skills.
• Knowledge of computer applications, especially MS Word, Excel, Outlook, and
Access.
• Previous experience in working with vulnerable migrants in an advantage.
Skills
• In depth knowledge of the broad range of migration related subject areas dealt with by
the Organization; and,
• Excellent communication skills
• Knowledge assistance services available in Tunisia for migrants

Languages:
• Fluency in Arabic, French and English is required (oral and written).

Other:
• Appointment will be subject to certification that the candidate is medically fit for
appointment, accreditation, any residency or visa requirements, and security
clearances. Vaccination against COVID-19 is required. This will be verified as part of the
medical clearance process.

ADDITIONAL INFORMATION:
• Incomplete applications will not be considered. Applications received after the closing
date will not be accepted.
• Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation.
• The list of accredited institutions can be found at https://www.whed.net/home.php

Posting period:
From 04/07/2023 to 18/07/2023