(Offre en Anglais) IOM Libya mission in Tunis recrute un Operations Assistant – AVRR عودة إلى الفرص

IOM LIBYA MISSION IN TUNIS

(OPEN TO INTERNAL AND EXTERNAL CANDIDATES)

Position Title: Operations Assistant- AVRR

Duty Station: Tunis, Tunisia

Classification: G4

Type of Appointment: Special Short Term for 6 months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 23 February 2017

Reference Code: LY20-2017-003

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context:

Under the direct supervision of the Operations Officer and the overall supervision of the Senior Operations Officer, the incumbent will support the implementation of AVRR operations in compliance with IOM established procedures to facilitate orderly and timely movements and reintegration of returnees in their countries of return.

Core Functions / Responsibilities:

• Verifies that MiMOSA is accurate vis-à-vis registration, case and movement modules.
• Ensures that all pre-departure work and post-departure work is completed (i.e. MiMOSA entries, Amadeus bookings, ABNs distribution, IGATOR, Customs Forms, Ticketing, Departure notification) according to projects’ and IOM guidelines.
• Monitor that routing is made as efficient as possible taking into consideration PoEs, Cross-References, Medical Escort needs and final destinations.
• Maintains working relationship with receiving missions, providing flight information and responding to inquiries.
• Book travel and issue tickets in a timely manner, verifies information printed on tickets and makes photocopies as needed.
• Keeps statistics of all departures from Libya updated for reporting purposes and share all statistics to the reporting officer on a regular basis.
• Coordinates staff travel needs as assigned, including TAs and any required information for travel booking for non IOM staff.
• Verifies migrants’ documents identity as necessary.
• Receives, registers travel documents of migrants and makes entries into IOM data base/Mimosa, as required per SOPs.
• Tracks travel documents expiration deadlines, and check schedules in AMADEUS as required.
• Communicates with the airlines on proflight related issues, name lists, booking details, domestic bookings, additions, deletions, refunds.
• Liaises with relevant IOM offices and other counterparts (RSC, UNHCR, ICRC, embassies) about departure schedules, ground transportation of migrants between processing sites for the purpose of resettlement.
• Follows up with IOM departments and other IOM offices regarding costs of movements.
• Keeps the proflight file updated, ensuring that all necessary documents are requested and included in the file including exit permits, correspondence with airlines, receiving missions and other related parties.
• Performs any other duties that may be assigned.
• Undertake any other duties within the incumbent’s capabilities that might be assigned by the RMO and Procurement Officer.

Required Competencies:

The incumbent is expected to demonstrate the following technical and behavioral

Accountability

• Accepts and gives constructive criticism
• Follows all relevant procedures, processes, and policies
• Meets deadline, cost, and quality requirements for outputs
• Monitors own work to correct errors
• Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

• Identifies the immediate and peripheral clients of own work
• Establishes and maintains effective working relationships with clients
• Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
• Keeps clients informed of developments and setbacks

Continuous Learning

• Contributes to colleagues’ learning
• Demonstrates interest in improving relevant skills
• Demonstrates interest in acquiring skills relevant to other functional areas
• Keeps abreast of developments in own professional area

Communication

• Actively shares relevant information
• Clearly communicates, and listens to feedback on, changing priorities and procedures
• Writes clearly and effectively, adapting wording and style to the intended audience
• Listens effectively and communicates clearly, adapting delivery to the audience

Creativity and Initiative

• Actively seeks new ways of improving programmes or services
• Expands responsibilities while maintaining existing ones
• Persuades others to consider new ideas
• Proactively develops new ways to resolve problems

Leadership and Negotiation

• Convinces others to share resources
• Actively identifies opportunities for and promotes organizational change
• Presents goals as shared interests
• Articulates vision to motivate colleagues and follows through with commitments

Performance Management

• Provides constructive feedback to colleagues
• Identifies ways for their staff to develop their abilities and careers
• Provides fair, accurate, timely, and constructive staff evaluations
• Uses staff evaluations appropriately in recruitment and other relevant HR procedures
• Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluations

Planning and Organizing

• Sets clear and achievable goals consistent with agreed priorities for self and others
• Identifies priority activities and assignments for self and others
• Organizes and documents work to allow for planned and unplanned handovers
• Identifies risks and makes contingency plans
• Adjusts priorities and plans to achieve goals
• Allocates appropriate times and resources for own work and that of team members

Professionalism

• Masters subject matter related to responsibilities
• Identifies issues, opportunities, and risks central to responsibilities
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
• Persistent, calm, and polite in the face of challenges and stress
• Treats all colleagues with respect and dignity
• Works effectively with people from different cultures by adapting to relevant cultural contexts
• Knowledgeable about and promotes IOM core mandate and migration Solutions

Teamwork

• Actively contributes to an effective, collegial, and agreeable team environment
• Contributes to, and follows team objectives
• Gives credit where credit is due
• Seeks input and feedback from others
• Delegates tasks and responsibilities as appropriate
• Actively supports and implements final group decisions
• Takes joint responsibility for team’s work

Technical

• Effectively applies knowledge of relevant financial discipline
• Develops / follows internal control procedures to prevent fraud and mismanagement;
• Ensures application of institutional financial policies and guidelines;
• Advocates incorporation of financial considerations into processes and procedures;
• Effectively applies knowledge of multiple financial disciplines to monitor and manage the work of staff

Required Qualifications:

Education & Experience:

At least 4 years of experience in an airline or busy travel agency carrying out similar tasks

Languages:

Fluency in Arabic, English

Working knowledge of French is advantage