(Offre en anglais) Mercy Corps recrute un Operations Manager Retour vers les opportunités

Position Title: Operations Manager 

Primary Location: Tunis, Tunisia

Position Status: Full time

Area of Operation : Libya

Employment Period: Three months extendable

Program / Department Summary :

MERCY CORPS has been operational in Libya since 2011 focusing on protection of the displaced and conflict affected population and supporting Libyan efforts to protect vulnerable communities and peacefully build a secure foundation for participatory, inclusive and accountable governance and economic opportunity.

General Position summary :

The Mercy Corps Operations Manager will be responsible for the finances, compliance, budget monitoring, reporting, resources management, coordination with others, etc. He/she is also responsible for updating and tracking all assets and finance files. He/she will also ensure smooth flowing of Human Resource functions particularly for Libyan staff based in Tripoli and Benghazi. Through implementing Mercy Corps Human Resources policies procedures the Finance and HR Officer will ensures that all personnel activities are handled in accordance to Mercy Corps and donor requirements

Essential job functions :

Operations Management – Human Resources:

• Facilitate transparent, effective and timely recruitment of vacancies, including providing sound orientation.
• Ensure the HR systems for national staff are implemented
• Ensure that all expatriate staff obtain an orientation upon arrival and have access to all the relevant manuals and internal policies/procedures.
• Continue the development of country or field office HR policies (e.g., National Personnel Manual, phone policy, salary increase) and communicate new policies to all staff as described in the Field Administration Manual.
• Assist other managers to properly implement the performance review process to ensure proper talent management (star performers are rewarded, plan for under performing team members).
• Oversee the HR database (and other follow-up systems) and proper tracking of key dates for team members.
• Ensure all HR policies and practices comply with local laws.

Operations Management – Administration:

• Ensure the Administration systems are implemented as described in the Field Administration Manual.
• Oversee database & paper file management for administration, procurement, logistics resources documents.
• Oversee facility management, including housing and office leases and ensure that security standards are maintained at all premises.
• Oversee timely travel reservations and arrangements, and maintain strong relations with transport providers.
• Ensure that all government-required authorizations and documentation are complete and up-to-date.
• Responsible for expatriate visa and work permits, as necessary.
• Oversee timely and compliant payroll management. Prepare National staff monthly payroll in association with the Finance Department.
• Ensure that all Mercy Corps contracts and business transactions/relationships are transparent and in compliance with Libyan laws and Mercy Corps/donor policies.
• Assist the program team and departments to understand their roles and responsibilities in terms of interaction with the Administration departments. These include trainings, regular coordination meetings, problem solving and necessary planning activities to ensure effective and timely program implementation.

Logistics and Procurement

• Overall responsibility over the procurement processes, liaising with internal and external stakeholders;
• Management of procurement processes;
• Serving as focal point for logistic-related matters in line with Mercy Corps standards;
• Ensure a strong monitoring of Mercy Corps vehicles and assets;

Financial Accountability:

• Work closely with Finance Manager supporting on financial accounting in programmes, ensuring compliance to local statutory law and accounting policies.
• Manage the cash flow to ensure timely and secure transfer of funds to meet programme needs, liaising with local bankers as required.
• Provide the necessary checks and balances to ensure that money is spent effectively, efficiently and in line with donor requirements.
• Build and maintain relationships with the local representatives of donor organisations and finance staff of similar organisations.
• Performance Management of Staff

Supervisory responsibility : Operation Senior Officer

Accountability :

REPORTS DIRECTLY TO: Country Director/ Protection Assessment Team Leader 

WORKS DIRECTLY WITH: Country Director, Field Researchers, Finance Manager, the Local partners/CSO’s, HQ Monitoring, Evaluation and Learning Team, ICT Team, HQ Regional Program Team and the Technical Support Unit

Success Factors :

A successful candidate will be conscientious, with excellent judgment. S/he will combine strong communication skills, creativity, initiative, participatory leadership and tactful decisiveness to assist in the development and implementation of Mercy Corps’ strategy and platforms and tools. Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and strategic vision are essential. S/he must have the confidence and humility to work effectively with a large variety of people who will be diverse culturally, economically and in social status – as well as be sensitive to political and cultural nuance – be able to consistently apply excellent judgment to a variety of demanding and fast-changing situations while working as part of a team and coordinate with project personnel.

Living / Environmental conditions : 

The position is based in Tunis, and may be requested to travel – sometimes on short notice— to areas with limited access to medical facilities and amenities.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.