Détails de l'opportunité
Market Assessment – ICT Equipment Diagnosis, Maintenance and Repair Services
The Norwegian Refugee Council (NRC) Libya is conducting a market assessment to identify service providers in Tunisia with the capacity and relevant experience to provide ICT equipment diagnosis, maintenance, and repair services.”
The ICT equipment covered under this market assessment is located at NRC's office in Les Berges du Lac 2, Tunis. The service provider may be required to provide on-site technical support at the NRC office and/or collect equipment for workshop-based diagnosis and repair, as required.
The objective is to identify service providers that may be considered for potential future engagement to support the maintenance and repair of NRC ICT assets.
Scope of Services
The service provider should have the capacity to provide, as applicable:
- Diagnosis and troubleshooting of ICT equipment.
- Preventive and corrective maintenance.
- Repair of laptops, monitors, printers, networking equipment, UPS units, and other ICT equipment.
- Hardware replacement and installation of spare parts.
- Software and operating system troubleshooting, where applicable.
- On-site and/or workshop-based technical support.
- Technical assessment and repair reports.
- Warranty for repair services and/or replaced parts.
Information Required
Interested service providers are invited to submit the following information:
- Company profile and brief description of relevant experience.
- Details of ICT maintenance and repair services provided.
- List of equipment and brands that the company is able to service.
- Location and geographical/service coverage in Tunisia.
- Details of technical staff and relevant qualifications/certifications, where applicable.
- Experience with organizations, NGOs, international organizations, or other institutional clients, if applicable.
- Standard response time and estimated turnaround time for diagnosis and repair.
- Details of warranty provided for repairs and replaced parts.
- Company registration and contact information.
- Any other information demonstrating the company's capacity to provide the required services.
Submission
Interested service providers are requested to submit the above information by 3 4 October 2026 to:
Please use the following subject line:
Market Assessment – ICT Equipment Diagnosis, Maintenance and Repair Services
Important Note
This announcement is issued solely for the purpose of conducting a market assessment and does not constitute a Request for Quotation (RFQ), tender, prequalification, contract, or any other form of commitment by NRC to purchase goods or services.
Participation in this market assessment, or submission of information in response to this announcement, does not create any entitlement or guarantee that a service provider will receive any contract or business from NRC.
The information received will be used to better understand the availability, capacity, experience, and service coverage of potential service providers and to support NRC's procurement and operational planning. NRC may contact respondents to clarify or verify information provided.
If NRC subsequently determines that a procurement process is required, such process will be conducted separately and in accordance with NRC's applicable procurement procedures and requirements.
NRC reserves the right to determine whether and when to proceed with any future procurement and is under no obligation to procure any goods or services as a result of this market assessment.