IT Intern – IOM عودة إلى الفرص

The UN agency for Migration – IOM Tunisia is looking for an IT Intern according to the terms of reference stipulated below. Interested candidates are invited to submit their applications PHF/CVs and cover letter specifying the motivation for applications to Tunisrecruitment@iom.int no later than 22nd of March 2021 indicating the reference
code in the subject.
Please note that only short-listed candidates will be contacted and Applications submitted without PHForm will not be considered.

Duty Station: Tunis, Tunisia
Position Title: IT Intern
Classification: Internship
Type of Appointment: 6 months
Estimated starting date: ASAP
Reference Code: IT Intern

Duties and Responsibilities:
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and nongovernmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and
migrants.
The IT assistant intern will be based at IOM Tunis and will work under the overall supervision of RMO and the direct supervision of the ICT assistant in IOM Tunis, the successful candidate will have to perform the following specific tasks:
Essential Functions Include:
The selected candidate particularly will:
1. Provide end user support to IOM staff in Tunis and sub offices in Tunisia, including remote and direct support and troubleshooting and ensure that all ICT
Issued tickets and queries are logged and resolved appropriately in a timely manner.
2. Escalate tickets to the IOM ICT focal point in Tunis when necessary before escalating to Global Support.
3. Support the Installation and re-location mission’s hardware and equipment, including software installation and upgrade of users’ computers, Printers, scanners in line with IOM ICT standards, policy and guidelines.
4. Assist the provision of ICT training to staff/users in close coordination with ICT Assistant to ensure productive use of existing systems and ICT tools.
5. Assist to maintain an IT inventory of active and retired equipment to maintain mission ICT inventory, documentation and tracking systems.
6. Support users to access ICT resources in the mission.
7. Any other task that can be assigned by the supervisor.

Learning Objectives:
The internship period will allow the selected candidate to:
– Introduction of IOM’s work and ICT Standards, policy and guidelines.
– Opportunities to access practical knowledge in a professional environment along with an insight of the everyday office environment.
– Build and develop professional relationships with IOM colleagues in other units.
– To discover cloud features of O365 (OneDrive, SharePoint, Forms….).
– Work as a team member in a multicultural setting
– Internship Certificate and a letter of recommendation upon satisfactory completion of the internship.