IT assistant-ACTED عودة إلى الفرص

humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavours to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential. We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard-to-reach areas. With a team of 4,800 national staff, 450 international staff, ACTED is active in 38 countries and implements more than 505 projects a year reaching over 20 million beneficiaries. More on www.acted.org

With the support of Paris ISM department, he/she is responsible for the computer networks, connectivity, endpoint management and setup, hardware and software troubleshooting, installations, account management, reporting and capacity building.

OBJECTIVES:

1. Ensure optimal performance of ACTED wired and wireless networks and suitable connectivity for all ACTED network devices.
2. Ensure timely setup and optimal performance of employees’ workstations and other ICT office equipment.
3. Ensure a proper identity, account, and permission management for all ACTED Libya/Tunisia staff.
4. Support ICT related procurement and efficient communication with 3rd party ICT service suppliers.
5. To guide and train all the collaborators within the mission in the use and appropriation of the productivity software and other applications.

1. Implementation of the IT/COM strategy:

   1. IT Assistant is responsible for implementing the IT/COM strategy created by the CLM and IMS department in Paris HQ.
   2. He/she must also be able to administer, and maintain network equipment, computers, printers, smartphones, and any other IT/COM assets
   3. IT Assistant will follow methodical guidance of IMS department in Paris HQ and acts as a liaison between ACTED Libya/Tunisia mission and Paris HQ in all technical matters.
   4. He/she must train the ACTED Libya and Tunisia staff in the secure use of online tools, networks, computers, smartphones, and productivity software. He/she enforces the security policies and standards developed by the Paris headquarters.
   5. He/she is in charge of connectivity by ensuring adequate bandwidth on each base of ACTED Libya/Tunisia mission. He/she performs perpetual evaluation of connectivity needs in all ACTED Libya/Tunisia representation offices and ensures cost rationalization of contracted ISP services. He/she performs periodic ISP market surveys and keeps track of services available on ISP market. He/she is also responsible for monitoring and supervising contracted suppliers and intervenes in case of access problems.

2. Maintenance of IT/COM assets:

   1. IT Assistant must plan and supervise the maintenance of all IT (computers, printers, smartphones, network equipment etc.) and COM (HF, VHF, sat phones) equipment both in stock and in use. Communication equipment is managed based on a decision of the Security Department.
   2. If an asset is experiencing hardware or software issues, the IT Assistant is responsible for troubleshooting and fixing the issue either internally or externally. He/she must estimate the cost of the repairs by listing the type of spare parts needed, their quantity, unit price/total price and any additional cost in order to get the asset back in working order. 
   3. Based on a discussion on a national or area coordination level, IT Assistant is responsible for weekly updates of repair schedule used for prioritization of repairs.
   4. The IT Assistant is responsible for the preparation, tracking and reception of all procurement dossiers related to the maintenance and repairs of assets. He/she must be able to propose a reliable supplier for each type of service.

3. Management of IT/COM related purchases/stock:

   1. The IT Assistant is responsible for the equipment entrusted to him/her and for the organization and maintenance of content of the ICT stock.
   2. The IT Assistant cooperates with the Inventory manager on tracking of IT/COM assets.
   3. In case of missing spare parts, components or any other IT/COM assets, the IT Assistant is responsible for submitting a Purchase Order. He/she must be familiar with ACTED’s logistics procedures and be able to put together a procurement documentation and to support the purchaser in the acquisition of spare parts/IT/COM assets. The IT Assistant must assess the quality of the goods prior to the purchase.

1. Field support
   1. The IT Assistant must conduct regular field visits to establish a comprehensive diagnostic plan and support (if needed) the maintenance/repair of all IT/COM assets requiring intervention.
   2. During field visits, the IT Assistant must be able to ensure implementation of IT/COM equipment management procedures by those responsible for them (proper use of computers, storage of assets, updating of TITANIC follow-up sheets, …). He/she will rely on the internal control sheet and propose improvements in his/her area of expertise.
   3. IT Assistant must request approval for field visits by drafting and submitting Terms of Reference to the Country Logistics Manager and/or the Logistics Manager.
   4. At the end of the visit, the IT Assistant will submit an in-depth mission report of his/her field activities. He/she will use the tools at his/her disposal to describe his/her conclusions in an Action Plan.

1. Reporting
   1. IT Assistant is responsible for sending updated coordination report every Wednesday to the CLM and the Logistics Manager.
   2. IT Assistant drafts a schedule of visits to ACTED Libya/Tunisia field offices according to current priorities/needs/urgencies.
   3. IT Assistant is responsible for creating a ToR/Mission reports which are communicated to the CLM and/or the Logistics Manager.
   4. IT Assistant contributes to the updating of the Cash Request
   5. IT Assistant is responsible for compiling the TITANIC reports under his/her responsibility (capital and bases). There are to be sent every 5th of the month to the CLM. He/she also provides qualitative feedback on the content of these reports to the ACTED Libya/Tunisia Area Logistics Managers and to the Area Coordinators.

• Education in computer science or any other field deemed equivalent
• Knowledge and experience with Microsoft Windows operation systems
• Basic knowledge of Microsoft Office suit, common productivity software and hardware
• Basic knowledge of computer networks
• Flexibility, adaptability
• Have at least one (1) years of experience in a similar field
• Be rigorous and honest in all circumstances.
• Ability to write technical documentation
• Punctuality and strong commitment
• Self-reliant
• Fluency in following languages: English
• Knowledge of French would be an advantage
• Experience with NGO would be an advantage

• Staff roles are defined in the ToR, however staff can be required to fulfil other roles or duties according to the operational or strategic needs of the mission.

• Job Title: IT Assistant
• Duty Station: Tunis
• Under the Supervision of: Country Logistics Manager 
• Working Hours: Full- Time Position -40h per week
• Type of contract: Fixed Term Contract, 3 months (Renewable).
• Estimated Start date: 01/04/2023.
• Salary: Salary defined by the ACTED salary grid based on level of education, expertise, and level of experience.