IOM Tunis recrute un Case Worker Retour vers les opportunités

Position Title: Case worker
Duty Station: Tunis (1position), Sfax(1 position) and Zarzis (1 position), Tunisia
Classification: G4
Type of Appointment: Special Short Term contract; 6 months renewable
Organizational Unit: CT/Protection of Migrants Project Manager, Tunisia
Estimated Start Date: November 2017
Reference Code: TN 2017-026

Organizational Context and Scope:

Established in 1951, the UN agency for Migration – IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Under the overall guidance of the Chief of Mission (CoM), under the direct supervision of the CT/Protection of Migrants Project Manager and in close coordination with IOM Protection team, the “Case Worker” will be responsible of the reception, orientation, referral and assistance to migrants, based on their requests and needs, as well as case management, including individual and group counselling with migrants at IOM office.

Core Functions / Responsibilities:

The successful candidate will be responsible for:

1. Assist IOM beneficiaries in the provision of accurate information on the services available for migrants in Tunisia, including through individual counseling sessions as well as distribution of information sheets, leaflets/brochures regarding social or medical services in Tunisia; Assist with telephone and e-mail inquiries from migrants providing timely and accurate information to migrants; Inform migrants of any changes to IOM services and procedures; Ensure that migrants are provided with the basic assistance necessary to meet their needs;
2. Provide individualized and group orientations and supporting migrants through social service referrals, medical access and legal services by assessing and evaluating each migrant’s needs, in straight coordination with IOM Protection team and ensure accurate tracking of the migrants’ situation;
3. Ensure compliance with case file management and reporting requirements; Assess and monitor migrant progress at regular intervals; modifying initial plans and case file documents as required.
4. Data collection: Assist in the collection of data on migrants’ profiles, vulnerabilities and needs; using the existing IOM data base platform;
5. Maintain a professional and neutral behavior, as well as empathy with migrants;
6. Immediately inform management of any problems or issues related to the daily work and regularly make suggestions on how to improve efficiency and IOM migrants services;
7. Comply with the IOM Policy for a “Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, “IOM Standards of Conduct”, and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”;
8. Such other duties as may be assigned by the Chief of Mission or supervisors.