IOM TUNIS recrute un Case worker Retour vers les opportunités

Position Title : Case worker
Duty Station : Tunis, Tunisia
Type of Appointment : Consultancy contract for 5 months with the possibility of extension
Organizational Unit : CT/AVRR/Protection of migrants
Estimated Start Date : ASAP-Mai 2017

Organizational Context and Scope:

Core Functions / Responsibilities:

1. Assist IOM beneficiaries in the provision of accurate information on the services available for migrants in Tunisia, including through individual counseling sessions as well as distribution of information sheets, leaflets/brochures regarding social or medical services in Tunisia; Assist with telephone and e-mail inquiries from migrants providing timely and accurate information to migrants; Inform migrants of any changes to IOM services and procedures; Ensure that migrants are provided with the basic assistance and tools necessary to meet their needs;

2. Provide individualized and group orientations and supporting migrants through social service referrals, medical access and legal services by assessing and evaluating each migrant’s needs, in straight coordination with IOM Protection team;

3. Ensure accurate tracking of the migrants’ situation; Ensure compliance with case file management and reporting requirements; Assess and monitor migrant progress at regular intervals; modifying initial plans and case file documents as required.

4. Data collection: Assist in the collection of data on migrants’ profiles, vulnerabilities and needs;

5. Data capture: Assist in maintaining a high degree of skill in using the IOM data platform; enter all migrants data;

6. Maintain a professional and neutral behavior, as well as empathy with migrants;

7. Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and migrants service;

8. Comply with the IOM Policy for a Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”;

9. Such other duties as may be assigned by the Chief of Mission or supervisors.

Required Competencies:

Behavioral:

• Establishes and maintains confident relationships with migrants.
• Follows all relevant procedures, process and policies.
• Meets deadline, cost and quality requirements for outputs.
• Actively shares relevant information.
• Accepts and gives constructive criticism.
• Demonstrates interest in improving relevant skills.
• Clearly communicates and listens to feedback on changing priorities and procedures.
• Proactively develops new ways to resolve problems.
• Provides constructive feedback to colleagues.
• Sets clear and achievable goals consistent with agreed priorities for self and others.
• Masters subject matter relate to responsibilities.
• Knowledgeable about and promotes IOM core mandate and migration solutions.
• Actively contributes to an effective, collegial and agreeable team environment.
• Takes joint responsibility for team’s work.

Technical:

• Proactively identifies and advocates for cost-efficient technology solutions.
• Understands applicability and limitation of technology and seeks to apply it to appropriate work.

Required Qualifications:

Education & Experience:

• Bachelors or Equivalent or Higher degree in Social Sciences or Psychology or Law, from an accredited academic institution and two years of experience or one year of relevant professional experience;
• Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
• Experience in the field of migrant assistance and humanitarian activities targeting returnees and vulnerable migrants;
• Experience in liaising with governmental authorities, NGOs, and other national/international institutions;
• Excellent computer skills, especially in MS Office;
• Strong interpersonal & intercultural skills with an attention to detail;
• Team player; 100% integrity
• Languages: Fluency in French and Arabic. Good knowledge of English.