(Offre en anglais) IOM TUNIS recrute un Case worker Retour vers les opportunités

The UN agency for Migration – IOM Tunisia is looking for a Case Worker according to the terms of reference stipulated below.

• Position Title: Case worker
• Duty Station: Tunis, Tunisia
• Classification: G4
• Type of Appointment: Special Short Term contract; 6 months renewable
• Organizational Unit: CT/Protection of Migrants Project Manager, Tunisia
• Estimated Start Date: April 2018
• Reference Code: VATN/2018-001

Organizational Context and Scope:

Established in 1951, the UN agency for Migration – IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Under the overall guidance of the Chief of Mission (CoM), under the direct supervision of the CT/Protection of Migrants Project Manager and the project coordinator Health and in close coordination with IOM Protection team, the “Case Worker” will be responsible of the reception, orientation, referral and assistance to migrants, especially migrants with health needs, based on their requests and vulnerabilities, as well as case management, including individual and group counselling with migrants at IOM office.

Core Functions / Responsibilities:

The successful candidate will be responsible for:

1. Assist IOM beneficiaries in the provision of accurate information on the services available for migrants in Tunisia, including through individual counseling sessions as well as distribution of information sheets, leaflets/brochures regarding social or medical services in Tunisia; Assist with telephone and e-mail inquiries from migrants providing timely and accurate information to migrants; Inform migrants of any changes to IOM services and procedures; Ensure that migrants are provided with the basic assistance necessary to meet their needs; Provide direct assistance to migrants with health needs;
2. Provide individualized and group orientations and supporting migrants through social and medical service referrals, by assessing and evaluating each migrant’s needs, in straight coordination with IOM Protection team and ensure accurate tracking of the migrants’ situation;
3. Ensure compliance with case file management and reporting requirements; Assess and monitor migrant progress at regular intervals; modifying initial plans and case file documents as required;
4. Data collection: Assist in the collection of data on migrants with social and health needs’ profiles, vulnerabilities and needs; using the existing IOM data base platform;
5. Maintain a professional and neutral behavior, as well as empathy with migrants;
6. Immediately inform management of any problems or issues related to the daily work and regularly make suggestions on how to improve efficiency and IOM migrants services
7. Comply with the IOM Policy for a “Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, “IOM Standards of Conduct”, and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”;
8. Such other duties as may be assigned by the Chief of Mission or supervisors.

Required Competencies:

Behavioral:

• Establishes and maintains confident relationships with migrants.
• Follows all relevant procedures, process and policies.
• Meets deadline, cost and quality requirements for outputs.
• Actively shares relevant information.
• Accepts and gives constructive criticism.
• Demonstrates interest in improving relevant skills.
• Clearly communicates and listens to feedback on changing priorities and procedures.
• Proactively develops new ways to resolve problems.
• Provides constructive feedback to colleagues.
• Sets clear and achievable goals consistent with agreed priorities for self and others.
• Masters subject matter relate to responsibilities.
• Knowledgeable about and promotes IOM core mandate and migration solutions.
• Actively contributes to an effective, collegial and agreeable team environment.
• Takes joint responsibility for team’s work.

Technical:

• Proactively identifies and advocates for cost-efficient technology solutions.
• Understands applicability and limitation of technology and seeks to apply it to appropriate work.