Intake Consultant-OIM Retour vers les opportunités

CALL FOR CVs
(OPEN TO INTERNAL AND EXTERNAL CANDIDATES-NATIONALS ONLY)

The UN agency for Migration – IOM Tunisia is looking for a Consultant according to the terms of
reference stipulated below. Interested candidates are invited to submit their applications (in
English) PHF/CVs and cover letter specifying the motivation for applications to
Tunisrecruitment@iom.int no later than 25/05/2022 indicating the reference code TN2022-024
in the subject.
Please note that only short-listed candidates will be contacted

Duty Station : Tunis, Tunisia
Position Title : Intake Consultant
Classification : Consultant
Type of Appointment : 6 months (with possibility of extension)
Estimated starting date: ASAP
Organizational Context and Scope:
Established in 1951, the UN agency for Migration – IOM is the leading inter-governmental
organization in the field of migration and works closely with governmental, intergovernmental
and non-governmental partners. IOM is dedicated to promoting humane and orderly migration
for the benefit of all. It does so by providing services and advice to governments and migrants.
Core Functions / Responsibilities:
Duties and Responsibilities:
Under the guidance of the Project Manager- Migrants Protection and Assistance, and the direct
supervision of the Senior Project Assistant Case Management, the incumbent will assist IOM
Tunisia with the following tasks:
Essential Functions include:
1. Welcome beneficiaries at the reception.
2. Assist with identification of the immediate needs of vulnerable migrants and support, including through conducting intake screening as required at the Tunis Office.
3. Carry out individual consultations with vulnerable migrants and provide immediate
support, including answering questions on their case files and refer their cases to the required units.
4. Ensure that information on beneficiaries is codified and stored into a database for further processing, analysis, and reporting.
5. Submit monthly monitoring reports on time.
6. Answer calls on IOM helpline as back up and provide migrants with basic information on the services available in Tunisia, in accordance with appropriate internal protocol.
7. Carry out other such duties as may be required, adhering to IOM’s internal guidance, policies, and principles in the identification of target groups and assistance provision.
8. Perform any other duties as may be assigned.
Required Competencies:
Inclusion & respect for diversity: Respects and promotes individual and cultural differences.
Encourages diversity and inclusion wherever possible.
• Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.
• Encourages the inclusion of all team members and stakeholders while demonstrating the ability
to work constructively with people with different backgrounds and orientations.
• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
• Challenges prejudice, biases and intolerance in the workplace.
Integrity & transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
• Delivers on commitments; manages the organization’s resources reliably and sustainably.
• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
• Maintains impartiality and takes prompt action in cases of unprofessional or unethicalbehavior.

• Does not abuse one’s position and acts without consideration of personal gain. Is
motivated by professional rather than personal concerns.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner
and exercises careful judgment in meeting day-to-day challenges.
• Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
• Seeks to raise professional standards in self and others through daily work and activities.
• Adapts quickly to change and is decisive and versatile in face of uncertainty.
• Shows self-control and persistence when faced with difficult problems, and remains calm in stressful situations.
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.
Required Qualifications:
Education & Experience:
• Bachelors or Equivalent or Higher degree in Social Sciences or other relevant speciality
from an accredited academic institution and two years of relevant work experience;
• Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
• Experience in the field of activities targeting returnees and vulnerable migrants or other
vulnerable individuals is an advantage;
• Excellent computer skills, especially in MS Office;
• Strong interpersonal & intercultural skills with an attention to detail;
• Team player; 100% integrity
• Any experience with migrants will be highly recommended.
Languages:
Full fluency in written and spoken French and English.
Thorough knowledge of Arabic.
Posting period:
From 11/05/2022 to 25/05/2022