ICT Officer – Islamic Relief عودة إلى الفرص

Department: logistique

Location: Tunis, Tunisia

Post Category: Full time
Contract duration: 12 months (renewable)

About the Job:
Working in over 40 countries, Islamic Relief Worldwide promotes sustainable economic and social development by working with local communities to eradicate poverty, illiteracy and disease. We also respond to disasters and emergencies, helping people in crisis.
Islamic Relief provides support regardless of religion, ethnicity or gender and without expecting anything in return. Islamic Relief has been working in Tunisia since 2011, when we supported refugees fleeing violence in Libya as well as host Tunisian communities. Since registering our office in Tunisia in 2012, we have set up and managed camps on the Tunisian border and provided humanitarian services to over 15,000 people. As the camp was wound down, we helped refugees unable to return to Libya to build new lives in Tunisia.
As well as supporting refugees, Islamic Relief has implemented projects in health, water and sanitation, food security, education – as well as schemes enabling poor families to earn a decent living. We also support capacity building of local associations in the country.

KEY WORKING RELATIONSHIPS
Has regular contact with All IR Tunis office and ICT team at HQ level.

SCOPE AND AUTHORITY
• Implementation of ICT strategies and new technologies
• Ensures effective coordination of ICT helpdesk functions and provide support to the CO and Sub-offices in Tunisia
• Management of CO hardware and software packages
• Networks administration
• Provision of web management services
• Provision of support for CO developed Web Based Applications and Tools
• Facilitation of knowledge building and knowledge sharing
Ensures implementation of ICT strategies and new technologies, focusing on achievement of the following results:
• Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
• Provision of inputs to elaboration of internal policies and procedures on the use of ICT.
• Participation in the office business process re-engineering activities and ensures that business needs drive IT solutions related to corporate resource management.
• Development and update of the ICT annual work plan and reporting.
• Full compliance with corporate information management and technology standards, guidelines and procedures for the office technology environment.
• Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.
• Provision of advice on and assistance in procurement of new ICT equipment for the office, provision of technical specifications and information on best options in both local and international markets.

Ensures effective coordination of ICT helpdesk functions and provide support to the CO and Sub-offices focusing on the achievement of the following results:
• Planning, scheduling, monitoring and ensure resolution of helpdesk tasks.
• Install and administer the office ICT applications and data telecommunication facilities. This involves administering data security for end user access to such network and/or facilities and troubleshooting ad-hoc hardware or software problems experienced on the network or facilities.

Manages CO hardware and software packages, focusing on the achievement of the following results:
• CO hardware and software platforms meet IRW standards .
• Provision of advice on maintenance of equipment and acquisition of hardware supplies
• Development of new software for high impact results (e.g. information management tools, databases, intranet, etc.).

Ensures efficient networks administration, focusing on achievement of the following results:
• Monitoring of the computing resources to provide a stable and responsive environment.
• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
• Monitoring of backup and restoration procedures for both server and local drives.
• Timely upgrade of LAN infrastructure and Internet connectivity to meet IRT requirements.
• Provides web management services, focusing on achievement of the following results:
• Identification of opportunities and ways of converting processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems).
• Creation and technical maintenance of the office websites and Intranet.
• Ensuring IRT website is technologically up to date and navigable.
• Provides support for CO developed Web Based Applications and Tools, focusing on achievement of the following results:
• Assisting users to fully utilize the online tools already developed and that are being developed to automate the CO Business process.
• To provide support to both users and partners on web based tools.
• Develop