31 Août 2024 Il y a 1 d
JOB TITLE: Hybrid Customer service representative
DEPARTMENT: Customer Service
IMMEDIATE SUPERVISOR: Lac office Manager
location: Tunis- Lac II
Employment Status: Full Time
Start Date: October 01, 2024
Working days: Wednesday-Sunday
COMPANY DESCRIPTION
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region.
POSITION DESCRIPTION
The Customer Service Representative is responsible for providing information about Amideast services to prospective and current clients, as well as registering students wishing to enroll in English Language classes, take an exam, or obtain information about various scholarship and exchange programs. Managing registrations and payment, registering students in ProClass and LMS platforms, archiving data from the Learning Management System, and liaising with Finance, Communications, and other departments to ensure all information and policies are clear and up to date, administering placement test both on and off-site. The CSR will be the backup for both Lac office Manager and Online CSR when they are on leave.
RESPONSIBILITIES
QUALIFICATIONS AND SKILLS
Required
Preferred
This position description is not intended to be all-inclusive, and the incumbent will perform other reasonable business-related duties as assigned by the immediate supervisor and other Directors when necessary. Amideast reserves the right to change duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
WORK ENVIRONMENT
The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).
The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
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