Framework Agreement for Communication Services-Hilfswerk International Retour vers les opportunités

Request for Quotation (RFQ) – Framework Agreement for Communication Services

Title: Request for Quotation – Framework Agreement for Communication Services
Procurement Reference: HWI/TUN/COM/2026/01
Contract Type: Framework Agreement – Services
Contract Duration: 1 March 2026 – 31 December 2026
Closing Date: 03 March 2026 – 17:00 (CET)

1. Contracting Authority

Hilfswerk International (HWI)
Vienna, Austria

Hilfswerk International is an Austrian, independent, and non-profit organization active in humanitarian aid and development cooperation since 1978. HWI operates in compliance with Austrian law, European Union procurement principles, and international donor regulations, including principles of transparency, equal treatment, competition, proportionality, and sound financial management.

2. Purpose of the Procurement Procedure

The purpose of this Request for Quotation (RFQ) is to establish a Framework Agreement with one (1) qualified Communication Agency for the provision of communication, visual design, printing, and multimedia production services in support of Hilfswerk International’s projects implemented in Tunisia.

This RFQ does not constitute a commitment to purchase minimum volumes. Services will be contracted through specific purchase orders or service requests issued under the framework agreement, depending on operational needs and project funding availability.

3. Scope of Services

The selected Communication Agency shall provide services including, but not limited to:

3.1 Visual Communication & Design

• Graphic design of posters, flyers, brochures, reports, banners, roll-ups, and other communication materials
• Design of digital assets and social media visuals
• Trilingual production: Arabic / French / English

3.2 Printing & Production

• Printing of communication materials according to project requirements

• Production of banners, signage, roll-ups, and promotional items
• Environmentally responsible production solutions are considered an asset

3.3 Multimedia & Video Production

• Production of professional-quality 2D animated videos (1.5–3 minutes)
• Awareness-raising content, event recaps, promotional clips
• Voice-over, subtitling, motion graphics, editing, and format adaptation

3.4 Quality Assurance & Compliance

• Maximum three (3) revision rounds per deliverable
• Delivery of final editable source files
• Strict compliance with Hilfswerk International and donor visibility guidelines
• Application of institutional branding and communication standards

4. Contractual Arrangements

• The contract shall take the form of a Framework Agreement, valid from 1 March 2026 until 31 December 2026.
• The Framework Agreement establishes unit prices and contractual conditions only and does not guarantee a minimum workload or financial volume.
• Individual assignments shall be governed by specific Purchase Orders (POs) or Service Requests issued by HWI.
• Payment shall be made upon delivery, acceptance, and validation of services, in accordance with contractual terms.

5. Eligibility & Minimum Qualification Criteria

Applicants must meet the following minimum eligibility requirements:

5.1 Legal & Administrative Capacity

• Legal registration as a commercial or service provider
• Valid tax registration and fiscal compliance

5.2 Technical & Professional Capacity

• Minimum three (3) years of documented experience in communication, design, and multimedia services
• Demonstrated experience in NGO, development, or institutional communication projects
• Availability of a qualified team including:
  • Graphic Designer
  • Print Production Specialist
  • 2D Motion Designer / Video Editor
• Proven capacity to deliver multiple assignments under strict deadlines

5.3 Language Capacity

• Excellent command of Arabic
• Excellent working proficiency in French and/or English

6. Intellectual Property Rights

All intellectual property rights, including copyrights, neighboring rights, and usage rights related to the deliverables produced under this contract, shall remain the exclusive and unlimited property of Hilfswerk International, without territorial or time limitations.

7. Submission Requirements

Applicants must submit a complete application dossier, including:

1. Legal registration documents & tax certificate
2. Portfolio with minimum three (3) relevant samples
3. Signed company profile including:
   • Organizational structure
   • Team composition
4. Detailed financial offer in Tunisian Dinars (TND), all taxes included, strictly following the pricing grid provided below

Incomplete, conditional, or late submissions shall be automatically excluded from evaluation.

8. Financial Offer – Mandatory Pricing Grid

Bidders must submit fixed unit prices, valid for the entire duration of the framework agreement.

• Graphic Design Services

1. Printing & Production

1. Video Production

9. Submission Deadline & Contact Details

Complete application dossiers must be submitted no later than 03 March  2026 – 17:00 (CET) to:

Mr. Heythem Ferjani
📧 Heythem.Ferjani@hilfswerk-international.at

Email subject: RFQ – Framework Agreement for Communication Services – Tunisia

Late or incomplete submissions will not be considered.