(Offre en anglais) FHI 360 recrute un IT Officer عودة إلى الفرص

• Job Title: IT Officer
• Project: Tunisia Resilience and Community Empowerment (TRACE)
• Location: Tunis, Tunisia

FHI 360 is a global development organization with a rigorous, evidence-based approach. Our professional staff includes experts in health, nutrition, education, economic development, civil society, environment and research. FHI 360 operates from 60 offices with 4,400 staff in the U.S. and around the world. Our commitment to partnerships at every level and our multidisciplinary approach enable us to have a lasting impact on the individuals, communities and countries we serve–improving lives for millions. We seek qualified candidates for the position of IT Officer.

Position Summary:

The IT Officer provides support to end-users, internal users, or partners. Serves as the first line of support for the end user on issues related to laptops, printers, servers, network connectivity and remote access. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. He/She works with the United States-based ISS Operations team and United States-based ISS Infrastructure team to coordinate support, project delivery, upgrades and routine tasks.

Position Responsibilities

• Provides support of computer hardware, software, printers, applications, operating systems, servers and network devices;
• Ensures the weekly update of the Kaspersky Anti-virus of servers and clients;
• Performs regular backups of servers, user files, and network shared files;
• Performs software installations on company computers and configures applications as specified;
• Working knowledge and understanding with a variety of technologies to effectively support end- users;
• Maintains the office IT system and upgrades when required or as instructed by HQ;
• Ability to interact with a broad range of end-users and use various technical resources to provide support;
• Manages and collaborates with third party suppliers/vendors where appropriate and ensures that vendor performance and provision of services and quality is in line with FHI 360 expectations that enable FHI 360 to meet or exceed service levels;
• Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment;
• Supports organizational wide priorities by ensuring optimal support and timely resolution of incidents;
• Demonstrates complete ownership of all incidents or service requests ;
• Responsible for tracking and progress of all incidents to conclusion;
• Identifies and promotes technical and operational “best practices.”
• Trains staff on newly deployed technologies;
• Reviews and enforces FHI 360’s policies and standard operating procedures (SOPs);