English Language Program Manager – AMIDEAST عودة إلى الفرص

English Language Program Manager

Position Summary:

The EL Program Manager (ELPM) is responsible for the overall management of English Language activities in the Tunis and Lac II offices of AMIDEAST Tunisia. In close collaboration with the EL Director, the ELPM must ensure a consistent quality of instruction and programming, as well as promote the expansion of EL activities in the region. This is a managerial role with supervisory authority of a small team of 2-4 staff and up to 40 independent contractors. This is a full-time (40 hours per week) position, eligible for full AMIDEAST benefits.

Each year, AMIDEAST provides instruction to over 12,000 Tunisians. Our EL Instructors utilize learner-centric methods to provide instruction in General English, Business English, Test Preparation, and English for Specific Purposes (Medical, Legal, Aviation, etc.) to classes of 12-16 students. AMIDEAST offers EL training to young learners and adults alike, as well as provides bespoke off-site classes to a variety of corporate and institutional clients. Our public and contract courses run year-round, with peak periods in the afternoons, evenings, and weekends.

AMIDEAST provides regular professional development opportunities for our staff, as well as the chance to participate in a wide variety of educational programming, such as summer camps around the country, teacher training workshops, conversation hours for students, and programming at one of our US Embassy-funded American Corners.

Responsibilities:

Administration

· Contributes to and implements an annual EL strategic business plan based on market demand, targeted customer needs, and program resources.

· Provides ideas for program development and ongoing improvement guided by the strategic plan and program evaluation.

· Coordinates the planning of new EL integrated solutions by working closely with the professional training, testing, and advising departments.

· Communicates an EL strategy, program priorities, and ongoing issues regularly with the Country Director and key staff.

· Implements and oversees a comprehensive electronic and hard copy filing system for the department, including curricula, registration, business development, marketing, and staffing issues.

Marketing & Client Relations

· Ensures that an appropriate plan for outreach and marketing of the EL program is in place for increasing awareness of EL products and services.

· Meets and communicates with current and potential clients/organizations regularly about maintaining, expanding, and/or adding EL products and services.

Instructional Design & Materials

· Develops a thorough understanding of all AMIDEAST course offerings and ensures that each EL program or course curriculum, materials, and assessments are aligned across offices.

· Ensures that EL courses adhere to principles of adult or young learner language acquisition within a communicative approach.

· Selects materials and resources that engage learners as active participants, provide a variety of classroom activities, and integrate the four skills.

Teacher Recruitment & Support

· Finalizes recruitment and hiring of qualified EL teachers in coordination with the HR & Operations Manager

in accordance with forecasted needs.

.Onboards new teachers and provides training on AMIDEAST methods and processes.

· Plans teaching assignments by matching teacher skills and background to specific courses and the needs of certain groups, as feasible.

· Works with the Lead Teacher to develops a training and professional development plan for all EL teachers based on performance needs, teacher evaluations, and EL trends.

· Incorporates self-assessment and peer mentoring into a professional development plan, leveraging the expertise of experienced AMIDEAST teachers.

· Organizes and chairs regular teacher meetings for information sharing, idea exchange, and course planning.

· Observes and evaluates teachers regularly in a supportive, developmental way, and discusses evaluation results with teachers.

· Gathers teacher feedback regularly as part of an ongoing process of considering program changes and improvements.

Program Delivery & Student Support

· Ensures that EL student admission, placement, and assessment procedures are implemented appropriately.

· Ensures that students are provided with adequate orientation to the program, policies and regulations, and course requirements – including in written form.

· Has a system in place for students to lodge complaints and for staff to follow up regarding complaints and related issues.

· Selects and implements appropriate program evaluation methods and tools that include regular, end-of-course and end-of-program customer satisfaction evaluation.

· Provides effective means for regularly capturing student feedback and increasing student retention through improved client relations.

· Ensures that evaluation results are analyzed and that related recommendations are used regularly in program planning and development.

· Incorporates an appropriate program evaluation component into new EL proposals and initiatives.

· Provides regular updates about the EL program for internal needs, external clients, as well as the AMIDEAST website and other marketing materials.