Caseworker- Zarzis – IOM Retour vers les opportunités

Détails de l'opportunité

Critères d'éligibilité

• Values - all IOM staff members must abide by and demonstrate these three values:
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Core Competencies
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
• Teamwork
• Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results
• Establishes strong relationships with colleagues and partners; relates well to people at all levels.
• Is fully aware of the team purpose, respects and understands individual and collective responsibilities.
• Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.
• Coordinates own work with that of the team to meet agreed priorities and deadlines.
• Delivering results Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes
• • Produces quality results and provides quality services to clients.
• • Meets goals and timelines for delivery of products or services.
• • Manages time and resources efficiently, monitoring progress and making adjustments as necessary
• • Shows understanding of own role and responsibilities in relation to expected results.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Keeps abreast of new developments in own field of competence and creates opportunities for knowledge management initiatives.
• Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.
• Puts new learning into practice and draws on diverse sources of ideas and inspiration.
• Contributes to the identification of improvements to work processes and assists in implementing them.
• Accountability Takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• • Accepts personal responsibility for quality and timeliness of work.
• • Takes ownership of all responsibilities within own role and honours commitments to others and to the Organization.
• • Operates in compliance with organizational regulations and rules.
• • Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement.
• Communication Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
• • Presents information using language and sequence of ideas that is easy for recipients to understand.
• • Adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.
• • Encourages others to share their views, using active listening to demonstrate openness and to build understanding of different perspectives.
• • Listens carefully and genuinely to the views and positions of others; acts on received information.
• Required Qualifications:
• Education & Experience:
• High School Degree/Certificate degree in Business Management, Client Services, Social Science from an accredited academic institution and four years of relevant professional experience; or
• Bachelor’s or equivalent or higher degree in the above fields with two years of relevant professional experience.
• Experience in the field of migrant assistance and humanitarian activities targeting returnees and vulnerable migrants;
• Experience in liaising with governmental authorities, NGOs, and other national/international institutions;
• Strong interpersonal & intercultural skills.
• Excellent computer skills, especially in MS Office.
• Languages: Fluency in French and Arabic (written and spoken) and a good knowledge of English is required.