Call Center Services -GAME عودة إلى الفرص

Call Center Services 

Programme Data Collection 2023

CONTEXT

At GAME, we love asphalt. As a playground, as a meeting place, and as the foundation for creating social change. GAME is a Top 120 NGO and since 2007 our young volunteers have worked in the MENA (Middle East and North Africa) region to bridge divides and empower refugees, host communities, children and youth in less advantaged communities through street sports. The goal is to lower the threshold and include more children and youth in the play and community on the asphalt with the goal of creating lasting social change.

Operating in Tunisia since 2020, GAME is implementing one project through three local organisations. The Danish-Arab Partnership Programme (DAPP) is Denmark’s collaboration programme with the Middle East and North Africa (MENA). DAPP aims at supporting human rights and employment for young people in the MENA region.

SCOPE OF WORK

• Ensure that all 1,972 beneficiaries of the project have been contacted by phone.
• Ensure that all DATA collection document and online forms have been carefully and correctly filled and registered.

DELIVERABLES

• A consolidated document that provides all data collection requirement (the baseline document to be sent by GAME as annex with the signed agreement). 
• A full report of the data collection activity.

The final package should be submitted by the call center no later than December 31st, 2024. Thus, GAME will make sure to share all the necessary information with the call centre the same day of signing the agreement.

GUIDELINES

It is important to be aware that the data collection must be compliant
to the international GDPR rules and procedures and to the articles
and laws related to the protection of personal information according
to Tunisian law.

*A document will be signed as annex to the agreement.

REQUIRED QUALIFICATIONS

The applicant must:

• Be an official call center/information/data collection enterprise.
• have a good knowledge of the association’s ecosystem in Tunisia.
• have several experiences in similar missions.

SUBMISSION CONDITIONS  

Deadline: the application process will remain open until a suitable candidate is identified. Please submit your offer at the earliest convenience, as applications will be reviewed on a rolling basis.

The applicant must submit the following documents via email to: tunisia@game.ngo

1. Technical proposal:

• Methodology proposed for conducting the mission.
• Mission execution timeline 

1. Financial proposal: 

• Total costs, including tax, should be provided in both Tunisian dinars (TND) and euros (EUR).
• Payment terms (schedule).  

1. Applicant profile:

• Presentation of the applicant
• List of experience in associative/private sector projects data collection.

The requested annexes:

(to be sent on request by email to: tunisia@game.ngo)

• Company Legal Patent 
• Company RNE