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2020 MEPI Local Grants Notice of Funding Opportunity

In conjunction with the Middle East Partnership Initiative (MEPI), the Political Section Assistance Unit at the US Embassy in Tunisia seeks applications from eligible applicants for a 2020 Tunisia MEPI Local Grants Program.  U.S. Embassy Tunisia has identified one priority area for which it seeks responsive applications: Tourism and hospitality sector in Tozeur and Kebili.

Proposals addressing this priority would have two objectives:

1. Increase in customer satisfaction as hotel and guest house employees enhance their skills and performance of their duties through long-term, intensive training in areas including customer service, tourism/hospitality knowledge, computers, communications, and leadership/management skills.
2. Hotels develop the ability to respond effectively and in a timely manner to customer complaints through response management and online tools. Hotels implement procedures for dealing with customer complaints on social media or business review websites as well as proactive online and social media strategies.

For more background about this NOFO, please visit the following link where you can find the Tunisia Addendum in the package. https://www.grants.gov/web/grants/view-opportunity.html?oppId=322439